Page 177 - The Digital Financial Services (DFS) Ecosystem

ITU-T Focus Group Digital Financial Services
Ecosystem

3.8.2 Key function and feature requirements

• Remote orders via phones and PCs, COD
• May offer some credit to customers

• Direct bank settlement

3.8.3 Economics/cost sensitivity

• More accustomed to paying for electronic (e.g., card) transactions
• Less likely to surcharge eMoney transactions
• May be willing to pay for customer acquisition and loyalty services

• Next day funds availability acceptable

3.8.4 Appetite for risk and need to manage risk

• Must be protected against fraud for remote orders

3.8.5 Operational Assumptions

• Will need to be easy to reconcile eMoney transactions with POS systems and bank deposits

3.9 M8: Government

3.9.1 Technology

• Likely a mix of manual and more sophisticated PC and higher systems

• Will need to interact with lowest common denominator of consumers’ technology

3.9.2 Key function and feature requirements

• Ability to accept payments from SMBs could be a big benefit

3.9.3 Economics/cost sensitivity

• Unlikely to surcharge eMoney transactions
• Next day funds availability acceptable

3.9.4 Appetite for risk and need to manage risk

• Low/no risk transactions

3.9.5 Operational Assumptions
• Could reduce cash shrinkage and cash handling costs

• Transactions could occur face-to-face, remotely, and via third party agents

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