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Siemens
                                                                               X          X

                          PwC
                                     X                             X           X
                          IDC
                                     X                 X                       X
                          IBM


                            Ericsson

                                     X                             X
                           Wheel
                                     X         X                               X          X
                          EUSI

                                                       X                       X          X
                           ERMC

                                                                   X           X          X           X
                          ESCI

                          GPC


                          GCIF
                                     X                                                    X
                          TTC

                                                       X                                              X


                Table 1 – Comparison of KPIs between index systems and sets of KPIs
                          Italy
                                                       X
                          ECI
                                     X         X       X           X
                             MOHURD

                                     X         X       X           X           X          X
                          CIC

                              UN‐Habitat


                          IDI

                          ISO

                                 I4.1.1 Satisfaction   with online   commercial and   financial services   I4.1.2 Satisfaction   with environmental   safety   I4.1.3 Convenience   of government   services   I4.1.4 Convenience   of smart traffic   information   administration and   service   I4.1.5 Satisfaction   with quality of   public transport   I4.1.6 Satisfaction   with crime   prevention and   security control   I4.1.7 Satisfaction   with   countermeasures   against


                             Indicators




                             dimension
                                                                         comfort
                          Sub‐
                                                                               D4.1 Convenience and

                             Dimension
                                                                             D4 Quality of life

            ITU‐T's Technical Reports and Specifications                                                835
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