Page 836 - Shaping smarter and more sustainable cities - Striving for sustainable development goals

5 Analysis of key performance indicators systems

This section provides an analysis of nineteen different sets of index systems and KPIs related to the
use of ICTs and sustainability in cities. As demonstrated in the Technical Specifications on “Overview
of key performance indicators in smart sustainable cities”, the identification of these indicators is
vital to assess how the use of ICTs can have an impact on the sustainability of cities, in order to
provide grounds for standardization.
Box 1 highlights some of the stakeholders and the benefits associated to the development of KPIs
for SSC.

Box. 1: Benefits of SSC KPI development
 For city dwellers and non‐profit citizen organizations, by enabling them to understand the
development and progress of SSC with respect to ICT's impact.

 For the development and operation of SSC organizations, including planning units, service
providers, operation and maintenance organizations, among others, by helping them to fulfil
the tasks of sharing information related to the use of ICTs and their impact on the
sustainability of cities.

 For evaluation and ranking agencies, including academia, by supporting them in the selection
of relevant KPIs for assessing the contribution from ICT in the development of SSC.

The analysis in this Technical Report is conducted through a comparison based on the key
dimensions and sub‐dimensions that characterize smart sustainable cities, namely:

SSC dimension No. of indicators/sub‐dimensions

ICT 14 indicators / cover network facilities and information facilities

14 indicators / cover environment and energy and natural
Environmental sustainability
resources

Productivity 12 indicators / cover innovation and economic sustainability

22 indicators / cover convenience and comfort, security and safety,
Quality of life
health care, and education and training

11 indicators / cover openness and public participation, social
Equity and social inclusion
sustainability, and governance sustainability

15 indicators / cover building, transport, sanitation, and municipal
Physical infrastructure
pipe network

These different dimensions and sub‐dimensions are developed in further detail in the Technical
Reports and Technical Specifications that are part of the FG‐SSC KPI series (i.e. "Overview of key

826 ITU‐T's Technical Reports and Specifications