Page 367 - Shaping smarter and more sustainable cities - Striving for sustainable development goals

Layer 4) Services: the SSC services, which are offered via the hard and soft infrastructure (i.e., smart
safety, intelligent transportation, smart government, smart water management, etc.). These
services have been analyzed and classified by various scholars [12] and are being focused by ITU FG‐
SSC too:

 Transportation services: parking management, logistics, trip optimization, intelligent
transportation, accessibility and traffic management, etc.
 E‐government services: administrative procedures, documents and open data, service
applications (i.e., tax payments), e‐deliberation and crowd sourcing, etc.

 E‐Business services: typical intra‐organization and inter‐organization services, which are
supported by the ICT (i.e., Enterprise Resource Planning (ERP) and Customer Relationship
Management (CRM) functions, online procurement systems, e‐banking systems, etc.).

 Safety and Emergency services: accident management (i.e., traffic accidents), crime prevention,
public space monitoring, climate effects' changes, alerting and emergencies (i.e., in cases of
kidnapping and natural disasters, etc.), etc.
 Smart health services: information sharing (i.e., environmental pollution data to people with
diseases), tele‐medicine, tele‐care, health record management, etc.

 Tourism services: city guides, location based services, marketplaces, content sharing, etc.
 Education services: distance learning, digital content, digital libraries, ICT‐based learning, ICT‐

literacy, etc.
 Smart Building: building performance optimization, remote monitoring and control, etc.
 Waste management services: monitoring, city waste management, emission control, recycling
with the use of ICT, etc.

 Smart Energy services: artificial lighting, smart grids, energy efficiency's management, etc.

 Smart water services: quality measurement, water management, remote billing, etc.
Layer 5) Soft Infrastructure: individuals and groups of people living in the city, as well as
applications, databases, software and data, with which the SSC services are realized.

ITU‐T's Technical Reports and Specifications 357