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It's important to note that these types of solutions, requires not only ICT infrastructure, smart
network and sensors (e.g., surveillance cameras) but also the participation of public/private
organizations involved in emergency tasks, such as firemen, police, health professionals, etc. with
established procedures to attend emergencies.

Centralized Emergency Center
Quickly reaching the right place where an accident, fire or a crime has occurred or is occurring, is
vital to save lives and minimize damage. Therefore the emergency centers need to obtain the exact
location where the event is occurring and other key information quickly in order to facilitate swift
responses.
One of the main objectives of an emergency center is to reduce the response time to a minimum,
as a minute lost to reach the exact location of the emergency can cost lives.
A caller location system needs an emergency center that receives and centralizes all calls. This brings
the following benefits:

a Increases personal safety of citizens and reduces crime;
b Allows better coordination of emergency response tasks;
c Brings speed and efficiency to the work of police, fire and ambulance;

d Significantly reduces the incidence of false calls.

Figure 65 – Flow Information of public Safety
Components that will be installed in the Emergency Care Centers are following:

 Core Switching with technology "Voice over IP" (VoIP) with Automatic Call Distribution;
 Computer Aided Dispatch;
 GIS Server;

 Calls Recording Equipment;
 Data Base for location of fixed phones.

ITU‐T's Technical Reports and Specifications 307