Page 48 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Dubai
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Implementing ITU-T International Standards to Shape Smart Sustainable Cities – The Case of Dubai
4.1.4. Dimension 4: Equity and Social Inclusion
Suggested Action for other aspiring smart
Measures Adopted by Dubai
sustainable cities (based on Dubai’s experience)
Dubai has launched the DubaiNow app which Cities are encouraged to develop a common e-
allows for access to 2000 government services. platform on which citizens can access all the public
This app was introduced with the aim of services/information offered including traffic
meeting the needs of the citizens and ensuring information, weather details, online payments for
their happiness. utilities etc.
eComplain System was introduced in Dubai for Cities are suggested to establish a feedback or
citizens to regularly provide feedback on the grievance portal which allows for citizens to
public services. highlight their personal experiences related to a
certain services or to provide inputs for its
improvement.
Police Eye in Dubai is being used to report any Cities may wish to review whether similar services
suspicious activity, by locating the reported may be implemented, through which illegal and
location on the map. Through this, users can unauthorized activities can be easily tracked.
contribute to the security of Dubai.
Dubai’s Minor Accident reporting allows Aspiring smart cities can take a leaf out of Dubai’s
residents to take a picture and send to the book and can launch an app through which citizens
system using their mobile phones. can themselves report crime and collect
evidentiary support.
This service (app) has been launched by Dubai
Police for reporting small and minor accidents
on the streets.
Dubai has introduced several Smart SOS (Save Cities are advised to promote the launch of easily
our Soul) and wearable devices. Dubai has accessible and portable smart devices which are
various service apps with location-based “Fast children friendly to promote public safety.
Emergency Alert” function. For example: There
is a smart watch app that allows the user to ask
for help. The app uses GPS information to
provide the location of the user.
These services are for citizens and residents of
Dubai.
The wearable and Smart SOS devices also have
a new feature for the visually impaired, using
which comments or complaints can be sent
through the Dubai Police Application.
Dubai’s “Drive Mode” feature is both smart and Traffic congestion is a major problem in most
innovative. It works only when the user is in urban centres. By introducing an app to maneuver
drive mode. The App is capable of sending through traffic and reduce any incidences of
audio notifications about accidents near the accidents, aspiring smart cities can curb this issue.
user's location.
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