Page 48 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Dubai
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Implementing ITU-T International Standards to Shape Smart Sustainable Cities – The Case of Dubai



                  4.1.4.   Dimension 4: Equity and Social Inclusion


                                                                Suggested Action for other aspiring smart
                           Measures Adopted by Dubai
                                                             sustainable cities (based on Dubai’s experience)

                   Dubai has launched the DubaiNow app which   Cities are encouraged to develop a common e-
                   allows for access to 2000 government services.   platform on which citizens can access all the public
                   This app was introduced with the aim of   services/information offered including traffic
                   meeting the needs of the citizens and ensuring   information, weather details, online payments for
                   their happiness.                         utilities etc.

                   eComplain System was introduced in Dubai for   Cities are suggested to establish a feedback or
                   citizens to regularly provide feedback on the   grievance portal which allows for citizens to
                   public services.                         highlight their personal experiences related to a
                                                            certain services or to provide inputs for its
                                                            improvement.


                   Police Eye in Dubai is being used to report any   Cities may wish to review whether similar services
                   suspicious activity, by locating the reported   may be implemented, through which illegal and
                   location on the map. Through this, users can   unauthorized activities can be easily tracked.
                   contribute to the security of Dubai.

                   Dubai’s Minor Accident reporting allows   Aspiring smart cities can take a leaf out of Dubai’s
                   residents to take a picture and send to the   book and can launch an app through which citizens
                   system using their mobile phones.        can themselves report crime and collect
                                                            evidentiary support.
                   This service (app) has been launched by Dubai
                   Police for reporting small and minor accidents
                   on the streets.

                   Dubai has introduced several Smart SOS (Save   Cities are advised to promote the launch of easily
                   our Soul) and wearable devices. Dubai has   accessible and portable smart devices which are
                   various service apps with location-based “Fast   children friendly to promote public safety.
                   Emergency Alert” function. For example: There
                   is a smart watch app that allows the user to ask
                   for help. The app uses GPS information to
                   provide the location of the user.
                   These services are for citizens and residents of
                   Dubai.
                   The wearable and Smart SOS devices also have
                   a new feature for the visually impaired, using
                   which comments or complaints can be sent
                   through the Dubai Police Application.

                   Dubai’s “Drive Mode” feature is both smart and  Traffic congestion is a major problem in most
                   innovative. It works only when the user is in   urban centres. By introducing an app to maneuver
                   drive mode. The App is capable of sending   through traffic and reduce any incidences of
                   audio notifications about accidents near the   accidents, aspiring smart cities can curb this issue.
                   user's location.





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