Terms of use

These Terms of Use are an agreement between the user of the app (“you”) and ITU that set what you can do and cannot do when you access or use the app. 

The app, “AskMe! Your online safety friend (Opens in new tab)is addressed to children aged 13 to 18. This webapp will act as a virtual friend, providing useful information and resources on key online safety issues in the format of interactive storylines and conversations. The goal is to provide children with a better understanding their rights online and to strengthen their skills to navigate the online world safely.  
Our core partners for this project are UNICEF and CyberTrust. 

“You”, means the child using the app. 

By registering and using the app, you agree that you have read, understood, and accepted the terms of Use contained below. If you do not agree to these terms of use, please do not use the app. 

These Terms of Use are linked to our Privacy Policy (Opens in new tab). Please, take some time to read our Privacy Policy which explains how your data is collected, stored and used, and what steps we take to ensure the security of your data when you use the app. 

If you have any questions or suggestions related to these Terms of Use, please email: cop@itu.int (Opens in new tab) 

If you are under 18, take the time to read this Terms of Use with your parent or guardian before using the app, and do not use the app if you or your parent or guardian disagrees with any part of these terms of use or the Privacy Policy (Opens in new tab)

Rules of use 

We aim to create an environment where any children feel comfortable, no matter their nationality, cultural background, gender, religion, sexual orientation or political conviction. 

You must be at least 13 years old to create an account. 

With this in mind, here are some rules of use we request our users to follow: 

Keep your personal information safe. 

Don’t create a username that is inappropriate or offensive. 

Don’t share your password with anyone else.  

You agree to provide us with information that is true, complete, up-to-date, and accurate. 

You may not use the app to do anything: 

  • That breaches these Terms of Use and our Privacy Policy
  • That is unlawful, misleading, discriminatory or fraudulent 
  • That could disable, overburden or impair the proper working or appearance of the app 

Account creation and security  

To see how we handle your personal information when you create an account, please see our Privacy Policy

You are responsible for keeping your password and your account secure. You are responsible for all uses of your account, even if your account is used by someone else. 

If you have any reason to believe that your account is no longer secure – if your password has been stolen, for instance – you should change your password as soon as possible.  

If you forget your password, you will have several attempts to remember it, however, if you cannot remember, you will have to create a new account to continue using the app.  

If you create a new account, kindly note that you will not be able to retrieve your previous information associated with your other account. 

We do not have access to your account and cannot change, retrieve or reset passwords. 

You can delete your account on your own at any time or request your account to be deleted by emailing: cop@itu.int 

We reserve the right to delete your account if we believe you violated these Terms of Use or our Privacy Policy. 


The app welcomes children aged 13 and over from all around the world. This app acts as a virtual friend, providing useful information and resources on key online safety issues in the format of interactive stories and conversations. The goal is to provide children with a better understanding of their rights online and to strengthen their skills to navigate the online world safely. 

ITU owns and retains all rights in and to the app code, design, functionality, software, domain and architecture of the app (hereinafter “app IP”). Except for any rights explicitly granted under these Terms of Use, you are not granted any rights in and to any app IP. Requests for permission to use the app IP should be sent at: cop@itu.int (Opens in new tab) 

Unless otherwise stated, all the content provided on the app is licenced under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 IGO (CC BY-NC-SA 3.0 IGO). 

This means that you are free to copy and redistribute the material in any medium or format as well as adapt it (I.e., remix, transform, and build upon the material). Note that, if you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original. In addition, you may not apply legal terms or technological measures that legally restrict others from doing anything the license permits. 

You must give appropriate credit, provide a link to the license, and indicate if changes were made. In any use of the work, there should be no suggestion that ITU or its core partners in this App endorse any specific organisation, products or services. 

The information is provided for free for personal and private use. Everything on the app is for you, your family, your peers and your community. The content must never be used for commercial use. 

For more information on the license, please feel free to visit the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 IGO webpage (Opens in new tab)

The unauthorized use of the app, ITU and core partners names and logos are prohibited. They may not be copied or reproduced in any way without the prior written permission. Requests for permission should be sent at: cop@itu.int (Opens in new tab) 

Third party websites 

The app will contain links to other websites. We carefully choose websites and information, but we cannot guarantee the websites will be working or that the information on that website is accurate or up to date. If you choose to click on a third-party link, you will be directed to that website. Note that these external websites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility or liability for the content, privacy policies, or practices of any third-party websites or services. 

Representation, warranties and limitations of liabilities 

We make no representation, warranty, and/or guarantee of the suitability of the app for your purposes, or that the use of the same will be secure, uninterrupted, error-free, free of viruses or other harmful components, or function properly in combination with any third-party technology, hardware, software, systems or data. The app is provided “as is”.   

The content is periodically added to, changed, improved, or updated without notice. Make sure you use content on the app thoughtfully and responsibly. 

The app may be updated and changed from time to time to provide updated information, links or provide new functionality and reflect changes to our users’ needs. 

It is not guaranteed that the app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the app for operational or other reasons. 

You agree that you are solely responsible for any issues that you may encounter that result from your use of the app. Under no circumstances can ITU be held responsible for any damages or injuries you may have related to your use of the app. 

You agree to indemnify, at your own expense, ITU, its officials, employees, consultants and agents, against any claims, including your costs and expenses, by any third party, resulting from your use of the app. 

The mention of names of specific companies or products on the app does not imply any intention to infringe proprietary rights, nor should it be interpreted as an endorsement or recommendation on the part of ITU or its core partners in this App.  

The designations employed and the presentation of the material in this app do not imply the expression of any opinion whatsoever on the part of ITU or its core partners concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. 

Notification of changes of Terms of Use 

We may update our Terms of Use from time to time. If we make changes to our Terms of Use practices, we will post a notification on the app to alert you.  

Changes will be effective immediately upon posting them to the app. The “Last updated” date at the bottom of this page indicates when this Terms of Use was last reviewed. Your continued use of the app following these changes means that you accept the revised Terms of Use. 

Contact us  

Feel free to contact us if you require further information about this Terms of Use. 

To contact us please email: cop@itu.int 

Last updated: 12 June 2023