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UNESCAP/ITU Regional Training Workshop

UNESCAP/ITU Regional Training Workshop on
Enabling Policies and Regulatory Frameworks for Information and Communication Technology (ICT) Development in the Asia-Pacific Region
Bangkok, Thailand  -  3-7 May 2004

ICT Policy Training Module

Objectives of the Training Course:

  • To promote awareness among government policy-makers of the need to develop systematic, comprehensive and articulated ICT policies and regulatory frameworks.

  • To provide an overview of the different ICT policy components.

Target Audience:

  • Those who can act and strongly influence ICT policies;

  • Government policy-planners and telecommunications service regulators who drive the policy-making process.  High level officials in the Ministry/Department of ICT and ICT and telecommunications regulators in a country, as well as those from S&T agencies concerned with ICT policy development and strategic planning;

  • Selected members of civil society groups who can and should participate in, and influence the policy-making process.  This includes NGOs working in the area of social development, with a focus on communications and gender equity, as well as other civil society groups, such as consumer groups, the business community, research institutions and the academe;

  • Must have had experience with policy formulation.

 Course Duration: 5 days 







DAY 1 – MONDAY (3 May 2004)

0830H – 0900H Registration of Participants
0900H – 0915H 1.  Introduction
- Welcome and Opening Remarks
- Introduction and expectations of Participants


2.  Overview of ICT for Economic and Social Development
Resource Person: Dr. Jay Sabido, ICSTD Consultant


ICT: An Overview

- Definition
- History
- E-Commerce Days
- The Dotcom Bust
- Why E-governance continues to be relevant


Various Aspects of the Technology:

- The hard and soft parts of ICT
- The Human Component
- Sorting through all the hype: What ICT can and cannot do?
- Why most large companies are leveraging on ICT

- Implications to a Country

- National Development
- Industrialization
- Economic
- Social
- Political
- Technological
- International relations

- Importance to National Development

- Why it's not just a fad
- Why you need it
- What needs can ICT address

- It's not just about technology
- Positive correlation between ICT adoption and country growth

- Increases efficiency and productivity
- Show data showing implications of a growing digital divide

- Examples from Other Asia-Pacific Countries

- Developing country perspectives
- Importance given to ICT by international developmental agencies

Method: - Introductory presentations
  - Class discussion
  - Country presentations
1130H-1230H 3.  New Challenges
Resource Person: Dr. Jay Sabido, ICSTD Consultant
- International Policy Environment

- Globalization

- General Agreement on Trade in Services (GATS)
- Agreement on Basic Telecommunications (ABT)


-   Importance of Intellectual Property Rights
- Impact of Multinationals
- Changes on Employment Methods and Job Structure

- Mobile workforce

- Migration

- Outsourcing

- Importance on the competitiveness of the public sector
- Importance of International Cooperation
- Impact of Global Issues on National Policy Making
Method: - Introductory presentations
  - Class discussion


1330H-1630H 4.  Policy Formulation
Resource Person: Ms. Margreet van Doodewaard, Regional Adviser on ICT Policies and Strategies, ICSTD, UNESCAP
- Policy Formulation Mechanisms

- Steps in policy formulation

- Assessing where you are now

- E-Readiness Indicators (make sure indicators not only cover infrastructure

- but also usage and impact indicators)

- SWOT Analysis

- Strategic considerations

- Where do you want to go
- Different models
- Policy Components on how to attain your goal

- Synergy between and consistency with Global, Regional and National ICT Policies
  (such as WSIS, APEC, DOT Force, ASEAN, UN Agencies and Organizations)

- Coordination Between Different Government Agencies

- Interoperability Framework



- Who will be involved:

- Various stakeholders

- Private sector participation

- Various industrial sectors (agriculture, health, manufacturing, etc.)

- End users, general public, country's citizens

Method: - Introductory presentations
  - Group work



DAY 2 – TUESDAY (4 May 2004)

0830H-1230H 5.  National ICT Policies
Resource Person: Dr. Jay Sabido, ICSTD Consultant


ICT for Economic and Social Development, must be needs-driven

- Case Studies

- highly developed countries
- newly industrialized countries
- emerging economies
- low technology adopters
- economies in transition
- small Pacific islands countries


Strategic ICT Planning Methodologies

- Development approach such as the Digital Opportunities Initiative (DOI)
- Who should be involved?

- Private sector
- Civil society
- Key industrial sectors
- Government

Set a National ICT Vision

- vision statement
- visioning exercise

- Strategic Framework

- Human resources
- Infrastructure
- Industry
- Various industrial sectors such as agriculture, health, disaster mitigation, etc.
- Addressing the digital divide


Interoperability Framework


Convergence Issues

- Institutional Mechanisms

- Must be driven from the very top
- Oversight
- Policy Formulation
- Implementation

- Government ICT Body and Organizational Structure
- Coordination Between Different Government Agencies
- Government CIO's Roles and Responsibilities

- Role of the Private Sector

- Monitoring and evaluation
Method: - Self-learning
  - Continuation of the group work
  - Presentation of each group


1330H-1630H 6.  E-Government [1]
Resource Person: Dr. Jay Sabido, ICSTD Consultant
- What is government?

- Why do we need governments
- Purpose of government

- Public Sector Reform

- Market alignment
- Productivity alignment
- Service orientation
- Decentralization
- Separation of Policy Making and Service Delivery
- Accountability
- Sustainability

-   Strategic Framework

- G2C
- G2B
- G2G

- Domains of E-Governance

- e-Administration
- e-Citizens
- e-Services
- e-Society

- E-Government Development Models

- Survey the Various Staged Models



- Key Benefits and Expected Outcome

- Reengineering the Bureaucracy
- Satisfied citizens

- Government projects

- Government services on line

- Web portals: one stop shop concept
- G2C initiatives
- Revenue collection

- Governments as model users of ICT
- Government E-Procurement System

- Related E-Government Policies

- Freedom of Access to Information

- Privacy concerns
- Universal access 

Method: - Introductory presentations
  - Class discussion
  - Case studies
  - Video presentations (volunteers needed from the participants)



DAY 3 – WEDNESDAY (5 May 2004)

0830H-1000H 7.  ICT Infrastructure and Access
Resource Person: Dr. Eun-Ju Kim, Senior Adviser for the Asia and the Pacific, ITU


ICT Policy:

- Current Status and Challenges – Development of ICT Infrastructure and Access in Asia and Pacific Region
Evolving ICT Policies and Regulations driven by Technological Development and Convergence

1030H – 1200H 
- Regulatory Frameworks I:

- Independence of Regulator
- Competition Safeguard
- Licensing and its Criteria (including standardization and type approval)





Regulatory Frameworks II:

- Scarce Resources (e.g., Spectrum, Numbering, Right of Ways)
- Interconnection
- Universal Service and Its Funds
- Quality of Service
- Others through converged ICT



Method: - Introductory presentations
  - Class discussion
  - Case studies



DAY 4 – THURSDAY (6 May 2004)


8.  Human Resource Development

Resource Person: Dr. Jay Sabido, ICSTD Consultant











Training through the Public Education System

Training in Higher Education

Vocational, Specialized and non-formal sector traininG

Training to Government Employees

Training for SMEs and Micro-enterprises

Training in Rural Areas

Training by the Private Sector to Employees and Clients

Looking at possible gender exclusion issues

How to incentivize private sector to be become involved in human resource development

Various schemes:

- Tax breaks
Low interest loans for HRD and PC or ICT related purchases


Mobility of ICT workers

- making it easier
attracting ICT experts to return

Method: - Group Work
  - Group Presentation


1330H-1515H 9. E-Business
Resource Person: Ms. Margreet van Doodewaard, Regional Adviser on ICT Policies and Strategies, ICSTD, UNESCAP








Incentives for Businesses, Encouraging Private Sector Investment

Strengthen the local ICT Industry 

E-Transactions, E-business contracts

Promoting Fair Competition

Enhancing Entrepreneurship and ICT Innovation

Promoting Venture Capital Financing

Trade Policies

- e-trading





Taxation, cross border taxation issues

Promoting demand for ICT goods and services

Creating international business opportunities

ICT use by businesses

- particularly to help SMEs
to encourage and support entrepreneurship


- Introductory presentations
  - Guided brainstorming


1530H-1630H 10. E-Finance
Resource Person: Ms. Margreet van Doodewaard, Regional Adviser on ICT Policies and Strategies, ICSTD, UNESCAP






Building Trust and Confidence

Security, trust mark systems

E-Payment Schemes

Financing Schemes for Rural Connectivity, Entrepreneurship, SMEs and micro-enterprises

Public-Private Partnership Schemes

Method: - Introductory presentations
  - Class discussion
  - Case studies
  - Video presentations (volunteers needed from the participants)



DAY 5 – FRIDAY (7 May 2004)


11. Priority Programs

Resource Person: Dr. Jay Sabido, ICSTD Consultant














Local Content Generation

Protection of Cultural and Linguistic Diversity

Digital Library

Knowledge Management


Community Information and Communication Centers, Multipurpose Community Telecenters

ICT Awareness, Advocacy and Promotions

Disaster mitigation

For energy and the environment

Method: - Country presentations
  - Video presentations
  - Class discussion


1330H-1430H 12. ICT Trends
Resource Person: Dr. Jay Sabido, ICSTD Consultant








Overview of Open Standards

Free and Open Source Softwar=E

Web Services

Mobile Access and M-Commerce

Improving Internet Access Efficiency

ICT Services



- Introductory presentations
  - Class discussion
  - Case Studies
 1430H-1630H 13. Conclusions

Resource Persons:

- Dr. Jay Sabido, ICSTD Consultant

- Ms. Margreet van Doodewaard, Regional Advisor on ICT Policies and Strategies, ICSTD, UNESCAP

- Dr. Eun-Ju Kim, Senior Advisor for Asia & the Pacific, ITU

- Dr. G.M. Fedorov, Chief, Information, Communication Technology Policy Section, ICSTD, UNESCAP


Practical Implementation Aspects

- need to get buy-in of key stakeholders

- project management issues such as resource allocation, monitoring and evaluation

Method: - Guided brainstorming





Summary of Discussions and Presentations

Review of Policy Framework

Closing remarks

Method: - Class discussion


* Time for coffee breaks will be confirmed during session. 

1)James S.L. Yong and Lim Hiap Koon, “e-Government: Enabling Public Sector Reform,” Chapter 1 of E-Government in Asia, J. Yong, ed., Times Editions, Singapore, 2003.


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