​​​Terms of Reference and Working Methods of SG12 Regional Group for the Americas (SG12RG-AMR)

1. ​To exchange information regarding the relevant work of ITU-T Study Group 12;
   
2. To encourage an active participation in the work of ITU-T Study Group 12 by Regulators, Solution Vendors and Operators from the Americas Region, and the implementation of the ITU-T Recommendations on Performance/QoS and QoE;
3. To facilitate the participation of  member states, sector members, associates and academia from the Americas Region in the ITU-T Study Group 12 and related meetings on QoS and QoE topics, at least when these meetings are held in  Americas Region;
4. To act as a liaison hub between the region’s administrations, regulators, operators, manufacturers and academia of the regional countries, on aspects ​that concern the SG12 mandate, such as development of international standards (ITU-T Recommendations) in terms of quality of operation, quality of service and perceived quality covering the entire spectrum of terminals, networks and services, from circuit-switched calling on fixed networks to multimedia applications on mobile packet-based networks, digital financial services, assessment of connectivity, among others;
5. To support initiatives, projects, programmes, or activities leading to the Group’s strengthening and evolution, inside and outside the region;
   
6. To foster regional capacity building through workshops and seminars;
7. To strengthen standard-making capabilities within the region in accordance with WTSA Resolution 44 (Rev. Geneva, 2022) on Bridging the Standardization Gap between developed and developing countries;
8. To take appropriate steps to facilitate meetings of the regional groups in order to promote the necessary synergies among the Sectors and thereby improve the effectiveness and efficiency of the study groups;
9. To cooperate closely with the relevant respective regional organizations, standardization bodies and ITU regional offices, and to report on their work in their regions;
10. To contribute to the progress and development on issues such as, but not limited to:
    • ​Quality of service (QoS) and Quality of experience (QoE);
    • Let the member states, sector members, associates and academia from the Americas Region get acquainted with the work of ITU-T Study Group 12 on performance, Quality of service (QoS) and Quality of experience (QoE);
    • Exchange regional experiences and lessons learned on Telecommunication quality of service evaluation focused on the end user;
    • Discuss different strategies to evaluate and communicate the status of connectivity and QoS of telecommunication services;
    • Identify and encourage the use of the key standards to evaluate telecommunication services from the user's perspective.​

• The temporality and venues of the meetings will be determined by the Regional Group.
• The Regional Group will hold face-to-face meetings primarily; however, remote participation will prevail in all cases to achieve as high attendance as possible.
• If possible, the meetings will be held in coordination with the existing ones in order to facilitate the physical participation.
• The overall meetings plan will be announced after the approval of the terms of reference, as well as the appointment and ratification by the SG12 Plenary of the Chairman and a Vice-chairman for a period of four years.
• Documents developed and released by the group should be in two languages (English and Spanish).

A mailing list will be created for the Regional Group so all participants should have a TIES or a guest account.