Day 1: Tuesday, 1 July 2025 |
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09:30 - 10:00 |
Welcome and Opening Remarks
MC:
Emmanuel Turay, Acting Director, Government Information Services, Ministry of Information and Civic Education, Sierra Leone
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Amara Brewah, Director-General, National Communications Authority (NatCA), Sierra Leone
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Samuel Agyekum, National Communications Authority (NCA), Ghana | Chair, SG12RG-AFR
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Seizo Onoe, Director, Telecommunication Standardization Bureau, International Telecommunication Union (ITU)
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H.E. Salima Monorma Bah, Minister of Communications, Technology and Innovation, Sierra Leone
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10:00 - 10:30 | Group photo and coffee break |
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10:30 - 12:00 | Roundtable on telecommunication service quality – Case of Sierra Leone
NatCA and telecommunications operators active in Sierra Leone set the scene for the workshop by discussing the state of QoS and QoE, as well as challenges faced and possible solutions. Moderator: Senesie Kallon, CEO, TeleICT Consort, Sierra Leone
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Sahr Momodu Sewah, Director, Engineering & Infrastructure, National Communications Authority (NatCA), Sierra Leone [ Presentation ]
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Sylvanus Redwood-Sawyerr, CTO, Orange Sierra Leone
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Charbel El Haddad, Technical Director, Africell, Sierra Leone
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Emmanuel David Williams, Technical Manager, Qcell, Sierra Leone
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Alimamy Thomas Momodu, Head of Operations & Maintenance, Leonecom, Sierra Leone [ Presentation ]
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12:00 – 13:30 |
Best practices and policies related to service quality
Representatives from national regulatory authorities (NRAs) showcase their application of ITU-T Recommendations such as ITU-T E.805, ITU-T E.806, ITU-T E.812, ITU-T P.10/G.100 in their approaches to service quality regulation.
Moderator: Samuel Agyekum, National Communications Authority (NCA), Ghana | Chair, SG12RG-AFR
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13:30 – 15:00 | Lunch break |
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15:00 – 17:00 |
Deep dive on quality assessment of Digital Financial Services (DFS) – Regulatory perspective
Regulators share their experiences in setting of QoS regulatory frameworks, monitoring and enforcements, in the context of Recommendations ITU-T G.1033, ITU-T P.1502 and ITU-T P.1503.
Moderator: Smart Ibrahim Bockarie Kokofele, Director, Regulatory Administration, National Communications Authority (NatCA), Sierra Leone
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Malick Sylla, Autorité de Régulation des Télécommunications et des Postes (ARTP), Senegal | Vice-chair, ITU-T Study Group 12 [ Presentation ]
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Melvin Emlyn King, Deputy Director, Emerging & Infrastructure, National Communications Authority (NatCA), Sierra Leone [ Presentation ]
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Esther M.J. Johnson, Head of Department, Other Financial Institutions Supervision, Bank of Sierra Leone, Sierra Leone [ Presentation ]
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17:00 – 17:15 |
Day 1 Wrap-up (Summary) |
Day 2: Wednesday, 2 July 2025
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09:30 – 11:00 |
Deep dive on quality assessment for Digital Financial Services (DFS) – Industry perspective
Industry representatives zoom into the topic of QoS test plans, parameters and measurement methodologies for digital financial services in fixed and mobile networks with a view of strengthening industry-regulatory collaboration.
Moderator: Malick Sylla, Autorité de Régulation des Télécommunications et des Postes (ARTP), Senegal | Vice-chair, ITU-T Study Group 12
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Martison Obeng Agyei, CEO, AfriMoney, Sierra Leone
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David Mansaray, CEO, Orange Money, Sierra Leone
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Emmanuel David Williams, Technical Manager, Qcell, Sierra Leone [ Presentation
]
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Mohamed Sillah, Head Information Technology Support, United Bank for Africa, Sierra Leone [ Presentation ]
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11:00 – 11:30 | Coffee Break |
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11:30 – 13:00 | Enhancing Over-The-Top (OTTs) service quality and connectivity assessment in mobile networks (1)
This session brings together representatives from industry and academia to share their perspectives on quality indicators, measurement principles, and testing methodologies for OTT services in mobile networks. In addition, it will introduce strategies for mapping and visualizing connectivity assessments, such as those described in the recently adopted Recommendation
ITU-T E.813. Discussions will explore both regulatory and industry implementation viewpoints, offering a comprehensive look at how quality and connectivity are evaluated and visualized in today’s mobile environments.
Moderator: Emmanuel H. Greywoode, Ministry of Communication, Technology and Innovation, Sierra Leone
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| 13:00 – 14:30 |
Lunch Break |
| 14:30 – 15:30 |
Enhancing Over-The-Top (OTTs) service quality and connectivity assessment in mobile networks (2)
This session brings together representatives from industry and academia to share their perspectives on quality indicators, measurement principles, and testing methodologies for OTT services in mobile networks. In addition, it will introduce strategies for mapping and visualizing connectivity assessments, such as those described in the recently adopted Recommendation
ITU-T E.813. Discussions will explore both regulatory and industry implementation viewpoints, offering a comprehensive look at how quality and connectivity are evaluated and visualized in today’s mobile environments.
Moderator:Inuwa Bala, Nigerian Communications Commission (NCC)
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| 15:30 – 16:00 |
Workshop Summary / Closing Remarks |
