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Programme

ITU Workshop on “Network Performance, Quality of Service and Quality of Experience”
N’Djamena, Chad, 2-3 March 2020

Contact: tsbevents@itu.int

Day 1: 2 March 2020

08:30 - 09:30	Participants’ check-in / Registration
09:30 - 10:00	Welcome and Opening Sadick Bassi Lougouma, Director General, ARCEP, Chad Martin Adolph, Study Group Advisor, ITU Nazaire Ndordji, Secretary of State, Government of Chad
10:00 - 10:30	Group photo and coffee break
10:30 - 12:00	Roundtable on the role of Quality of Service in building a digital economy Moderator: Seyni Faty, Chair, ITU-T SG12 Regional Group on QoS for the Africa Region Abdou Koussie Guirsi, Director of Control and Enforcement, ARCEP, Chad Djibril Tobe, CEO, Airtel Chad Telmoudi Moulay Ahmed, CTO, Millicom Chad Daouda El-Hadj, Association de Defence des Consommateurs (ADC), Chad Format: Panel discussion with pre-defined questions
12:00 - 13:30	Lunch break
14:00 - 15:30	QoS and QoE assessment and benchmarking for mobile networks in Chad Sidick Haroune Ibrahim, Head of Technical Control and Inspection, ARCEP, Chad: QoS and QoE assessment and comparative analysis of mobile networks in Chad [ Presentation ] Laurent Bouda, CTO, Airtel Chad [ Presentation ] Telmoudi Moulay Ahmed, CTO, Millicom Chad: Quality of Service - Tigo, Chad [ Presentation ] Format: 15-20 min presentation from ARCEP, followed by discussion with operators and their perspectives
15:30 - 16:00	Coffee break
16:00 - 17:30	QoS and QoE assessment and benchmarking for mobile networks Moderator: Martin Adolph, Study Group Advisor, ITU Mohamed El Ghaly Wone, ARTP, Senegal: QoS and QoE management – the case of Senegal [ Presentation ] Derou Fabrice Kouhon, Head of QoS Assessment Service, ARTCI, Côte d’Ivoire: Evaluating mobile network coverage - the case of Côte d'Ivoire [ Presentation ] Stavroula Bouzouki, Head of Regional Office, EETT, Greece: Introduction of Recommendation ITU-T E.806: Measurement campaigns, monitoring systems and sampling methodologies to monitor the quality of service in mobile networks [ Presentation ] Graham Kemp, Business Development, Keysight Technologies & Midwex, South Africa: Assuring QoE, Even More Critical in The Future [ Presentation ] Format: 4 presentations of 10-12 min, followed by Q&A
17:30	End of Day 1

Day 2: 3 March 2020

09:30 - 10:30	QoS and QoE for mobile money Moderator: Derou Fabrice Kouhon, Head of QoS Assessment Service, ARTCI, Côte d’Ivoire Mbaitoudji Ngarlem, Millicom Chad: Quality of Service of Mobile Money - Tigo, Chad [ Presentation ] Vickery Yotoloum, Head of Airtel Money, Airtel Chad: Airtel Money [ Presentation ] Format: 2 presentations of 15-20 min, followed by Q&A
10:30 - 11:00	Coffee break
11:00 - 12:00	QoS and QoE for mobile money Moderator: Amadou Sowe, PURA, The Gambia Daouda El-Hadj, Association de Defence des Consommateurs (ADC), Chad: The QoE of mobile money: the case of Chad [ Presentation ] Joachim Pomy, Consultant, Opticom: Introduction of Recommendations ITU-T G.1033: Quality of service and quality of experience aspects of digital financial services and ITU-T P.1502: Methodology for QoE testing of digital financial services – and way forward on QoS and QoE of DFS [ Presentation ] Format: 2 presentations of 15-20 min, followed by Q&A
12:00 - 13:30	Lunch break
14:00 - 15:30	QoS regulatory frameworks Moderator: Kwame Baah-Acheamfuor, Chairman, ITU-T Study Group 12; Ministry of Communications, Ghana Seyni Faty, Senior Policy Manager, West Africa, GSMA: Recommendations for better QoS/QoE for consumers [ Presentation ] Samir Hassan, Deputy Head of QoS Section, TPRA, Sudan: Quality of service experience and challenges in Sudan [ Presentation ] Lizzy Tsheko, Manager QoS, BOCRA, Botswana: Harmonizing QoS regulatory frameworks – status and lessons learned in the SADC region [ Presentation ] Samuel Agyekum, NCA, Ghana: Introduction of Recommendation ITU-T E.805: Strategies to establish quality regulatory frameworks [ Presentation ] Format: 4 presentations of 10-12 min, followed by Q&A
15:30 - 16:00	Closing session Martin Adolph, Study Group Advisor, ITU Sadick Bassi Lougouma, Director General, ARCEP, Chad