| 08:15 - 09:00 | Registration |
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09:00 - 09:10 |
Welcome remarks
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Bilel Jamoussi, Chief, Study Groups Department, ITU [Biography]
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09:10 - 10:30 |
Session 1: Status of national quality regulatory frameworks
The objective of this session is to present the Final Report of the Questionnaire on the status of national quality regulatory frameworks and to discuss its main findings in terms of common approaches and standardization gaps to be addressed by ITU-T Study Group 12 in the near future.
Moderator:
Kwame Baah-Acheamfuor, Chairman, ITU-T Study Group 12; NCA, Ghana [Biography]
Presenter:
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Tiago Prado Sousa, SG12 Representative for WTSA-16 Resolution 95 (ITU-T initiatives to raise awareness on best practices and policies related to service quality); ANATEL, Brazil [Biography |
Presentation |
Report on Questionnaire]
Panelists:
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Yvonne Umutoni, Vice-Chairman, ITU-T Study Group 12; RURA, Rwanda [Biography]
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Zeid Alkadi, Vice-Chairman, ITU-T Study Group 12; TRC, Jordan [Biography]
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Paul Coverdale, Chairman, Working Party 3 of ITU-T Study Group 12; Huawei Technologies, China [Biography]
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| 10:30 - 11:00 | Networking and coffee break - kindly supported by Huawei
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11:00 - 12:30 |
Session 2: The future of service quality regulation
The objective of this session is to discuss with regulators, operators and suppliers the new trends on telecommunication service quality regulatory frameworks, like responsive regulation, crowdsourced QoS measurement solutions, transparency and ranking approaches, as well as strategies of customer experience assessment.
Moderator:
Tania Villa Trapala, IFT, Mexico [Biography]
Presenters:
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Elena Scaramuzzi, Head of Americas Telecoms, Media & Digital Economy, Cullen International, Belgium [Biography |
Presentation]
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Al Morton, Vice-Chairman, ITU-T Study Group 12; AT&T Labs, United States [Biography |
Presentation]
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Udai S Mehta, Deputy Executive Director, CUTS International, India [Biography |
Presentation]
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| 12:30 - 14:00 | Lunch break |
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14:00 - 15:00 |
Session 3: How is quality of experience important to operators and consumers?
Operators and regulators share views on the importance of QoE in the format of a panel discussion with short introductory presentations.
Moderator:
Al Morton, Vice-Chairman, ITU-T Study Group 12; AT&T Labs, United States [Biography]
Panelists:
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15:00 - 15:45 |
Session 4: Performance indices to guarantee superior broadband quality of experience
Technical presentations from operators, vendors, regulators, and academia on the state of performance indices developed in SDOs, identifying the gaps in current performance indices necessary for guaranteeing superior broadband QoE.
Moderator:
Paul Coverdale, Chairman, Working Party 3 of ITU-T Study Group 12; Huawei Technologies, China [Biography]
Presenters:
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Werner Robitza, Ilmenau University of Technology, Germany:
Video and web service quality monitoring using ITU-T standards at Deutsche Telekom [Biography | Abstract |
Presentation]
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Jens Berger, Rohde & Schwarz, Germany:
QoE in broadband telecommunication networks [Biography | Abstract |
Presentation]
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15:45 - 16:15
| Networking and coffee break - kindly supported by Huawei
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16:15 - 17:30 |
Session 5: How do big data and artificial intelligence help in QoE assurance?
Technical presentations from operators, vendors, regulators, or academia on the opportunity for making use of big data and AI to assess QoE and predict anomalies.
Moderator:
Aymen Salah, Vice-Chairman, ITU-T Study Group 12; INTT, Tunisia [Biography]
Presenters:
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Renato Luis Garrido Cavalcante, ITU-T FG ML5G; Fraunhofer Heinrich Hertz Institute & Technical University Berlin:
Challenges and opportunities in machine learning and data analytics for network monitoring and QoE assurance [Biography |
Presentation]
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Rachel Huang, Vice-Chairman, ITU-T Study Group 12; Huawei Technologies, China:
Introduction to SG12 framework for intelligent network analytics and diagnostics (E.FINAD) [Biography |
Presentation]
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Henry Foo, IMDA, Singapore:
An insight to consumers’ mobile broadband experience [Biography |
Presentation]
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Ray Forbes, Chairman, ETSI ISG ENI:
Experiential networked intelligence - opportunity and requirements for QoS/QoE aspects [Biography |
Presentation]
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| 17:30 - 17:40 | Session moderators close the workshop [Slides]
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