Committed to connecting the world


ICT / digital accessibility

Digital accessibility enables digital inclusion and ensures inclusive communication for all people – regardless of their gender, age, ability or location.

To achieve digital accessibility, ICTs should be not only be available and affordable, but also accessible, which means designed to meet the needs and abilities of as many people as possible – including those with disabilities. Accessibility of Information and Communication Technology (ICT) is key given that ICTs have become the primary medium for communications, information, transactions, education and entertainment worldwide. Its implementation by legislators and policy makers in all countries is essential to ensure that everyone’s right to communicate in the digital world is respected.

In the spotlight

Towards building inclusive
digital communities

ITU Toolkit a​nd Self-As​sesment​​​ for ICT Accessibility Implementation​​​​​ in PDF, Kindle​​ and other ePub formats

Also available with captioning in Arabic, Chinese, French, Russian and Spanish


Knowledge development

Inclusive employment: How to ensure that online job applications and recruitment systems are accessible to all

Inclusive employment: How to ensure that online job applications and recruitment systems are accessible to all

Leave no one behind - Global commitment

ITU is commiting to making ICTs accessible and to promoting digital accessibility policies around the world

Doreen Bogdan Martin,
Director, Telecommunication Development Bureau, ITU

Doreen Bogdan-Martin
ITU members are fully committed to advancing ICT accessibility implementation in their countries and regions. This is also reflected in ITU’s engagements and contribution towards inclusiveness in several Resolutions adopted by our members to support the implementation of digitally inclusive societies. Moreover, ITU Strategic Goal No. 2 “inclusiveness” and its Target 2.9 call on ITU Members to ensure that “By 2023, enabling environments ensuring accessible telecommunications/ICTs for persons with disabilities should be established in all countries”.

The imperative to Leave no one behind is just as relevant in the digital world

António Guterres,
Secretary-General, United Nations

Antonio Guterras
To ensure that “no one is left behind” in the digital world, digital accessibility is recognised as a key priority in several global commitments related to inclusiveness such as the Convention on the Rights of Persons with Disabilities (CRPD), the Transforming the World 2030 Agenda, the Sustainable Development Goals (SDG) and, more recently, the UN Disability Inclusion Strategy.

ICT accessibility - ITU mandate, resolutions and global commitments


Resources on ICT/digital accessibility

ITU-Accessibility Resources

ITU’s Development Sector (BDT) work in ICT accessibility supports the advancement of the global disability-inclusive agenda and the development of inclusive digital communities. It does this through raising awareness, building capacity, and providing policy and strategy advice to ITU members. BDT is also facilitating joint working platforms such as Study Groups and regional “Accessible– ICT for ALL” knowledge development forums enabling stakeholders to share good practices and engaging in national and regional digital accessibility implementation. The goal of ITU Member States is to guarantee that all their citizens can benefit from digital information, products and services equally and equitably. Therefore, BDT is supporting members’ efforts in mainstreaming digital accessibility to ensure full and effective participation of everyone in the digital economy and also by developing and making freely available the resources indicated below.

Additional guidelines and standards

Online self-paced training

Knowledge development programmes

Other training

Accessible Europe

Accessible Americas

Accessible Arab

Study Groups

WSIS Forums

​Other ITU working and networking platforms, meetings and events

​Other external meetings and events