| Customer redress and consumer protection mechanisms for OTTs |
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Recommendation ITU-T D.1102 proposes possible customer redress and consumer protection mechanisms related to the provision and consumption of OTTs. This comes in the wake of the increasing use of over the top (OTT) applications for voice calling, instant messaging and video calling in the absence of an international framework to ensure consumer protection and redress where necessary. |
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| Citation: |
https://handle.itu.int/11.1002/1000/14730 |
| Series title: |
D series: Tariff and accounting principles and international telecommunication/ICT economic and policy issues
D.1000-D.1199: Recommendations for international telecommunication/ICT economic and policy issues
D.1100-D.1119: Economic and regulatory impact of the Internet, convergence (services or infrastructure) and new services |
| Approval date: |
2021-12-17 |
| Provisional name: | D.ConsumerOTT |
| Approval process: | TAP |
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Status: |
In force |
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Maintenance responsibility: |
ITU-T Study Group 3 |
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Further details: |
Patent statement(s)
Development history
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| Ed. |
ITU-T Recommendation |
Status |
Summary |
Table of Contents |
Download |
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1
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D.1102 (12/2021)
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In force
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here
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here
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here
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ITU-T Supplement
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Title
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Status
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Summary
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Table of contents
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Download
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D Suppl. 1 (11/1988)
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Cost and tariff study method
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In force
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-
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-
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here
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D Suppl. 2 (11/1988)
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Method for carrying out a cost price study by regional tariff groups
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In force
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-
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-
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here
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D Suppl. 3 (03/1993)
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Handbook on the methodology for determining costs and establishing national tariffs
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In force
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-
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here
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here
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| Title |
Approved on |
Download |
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Regional roaming initiatives
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2023
|
here
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Accounting and billing aspects in the Internet of things ecosystem
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2023
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here
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DSTR-IoTM2M-Roaming - Roaming aspects of IoT and M2M including any related development and tariff principles
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2023
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here
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Digital financial services – The digital financial services ecosystem
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2019
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here
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Digital financial services – Regulation in the digital financial services ecosystem
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2019
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here
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Digital financial services – Impact of social networks on digital liquidity
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2019
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here
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Digital financial services – Competition aspects of digital financial services
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2019
|
here
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Digital financial services – The regulator’s perspective on the right timing for inducing interoperability
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2019
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here
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Digital financial services – Access to payment infrastructures
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2019
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here
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Digital financial services – Review of DFS user agreements in Africa: A consumer protection perspective
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2019
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here
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Digital financial services – Commonly identified consumer protection themes for digital financial services
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2019
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here
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Digital financial services – Main recommendations
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2019
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here
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Digital Financial Services (DFS) - Glossary
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2018
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here
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Methodologies for valuation of spectrum
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2017
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here
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