1054 ITU‐T's Technical Reports and Specifications 3.4.3 Management and administration 3.4.3.1 Operation and maintenance Work area FG‐SSC deliverable(s) related to this work area SDO working on this area Document number released by this SDO Corresponding document title Standardization gap in this area Future needs and suggestions to SG5 Operation and mainte‐nance SSC: a guide for city lead‐ers [b‐FG‐SSC guide] ISO/TC 176 (Qual‐ity man‐agement and quali‐ty assur‐ance) ISO 18091:2014 Quality management systems – Guidelines for the applica‐tion of ISO 9001:2008 in local government 3.4.3.2 Business operation Work area FG‐SSC deliverable(s) related to this work area SDO work‐ing on this area Document number released by this SDO Corresponding document title Standardization gap in this area Future needs and suggestions to SG5 Business operation SSC: a guide for city leaders [b‐FG‐SSC guide] DMTF (Distribut‐ed Man‐agement Task Force) 3.4.4 Resilience and disaster recovery There are several Technical Reports on service continuity, city resilience and disaster recovery in SSC [ITU‐T TR overview] [ITU‐T TR management] [ITU‐T TR security]. It is suggested to develop guidelines for service continuity, city resilience, disaster recovery and emergency response in SSC. Work area FG‐SSC deliverable(s) related to this work area SDO working on this area Document number released by this SDO Corresponding document title Standardization gap in this area Future needs and suggestions to SG5 Resilience and disaster recovery Integrated management for SSC [ITU‐T TR manage‐ment] ITU‐T FG DR&NRR (Focus Group on Disaster Relief Sys‐tems, Network Resilience and Re‐covery) Technical Report on Tele‐communications and Disaster Mitigation To develop guidelines for service continu‐ity, city resili‐ence, disaster recovery and emergency response in SSC, including service model, scenarios, best practice Technical Report: Overview of Disaster Relief Systems, Net‐work Resilience and Recovery Technical Report: Promising technologies and use cases