ITU‐T's Technical Reports and Specifications 931 5 Outline of SSC standard needs and gap analysis This section outlines the task of future standardization work, the existing gaps and organizations where potentially collaboration could be sought for each aspect proposed in Figure 1. 5.1 Smart sustainable city service standards 5.1.1 E‐government 5.1.1.1 Task The standardization of e‐government should support the services related to government affairs that are provided to city residents. NOTE 1– The technologies of e‐government include, but are not limited to, information sharing, electronic document sharing, and data directory service. The tasks include, but are not limited to: developing guidelines for the services of e‐government related to SSC that include: online city information availability, online civic engagement, online support for new city residents, strategies to enable ICT literacy of residents, etc. developing a series of technical standards including the terms and definitions, service models, information management, and safety and security, etc., in the e‐government of SSC. providing the necessary collaboration for joint activities in this field between ITU‐T and SDOs conducting related work on SSC, consortia and forums. NOTE 2 – [ITU‐T TR management] explains the services of e‐government in SSC. NOTE 3 – There are some fundamental standards on information technologies in ISO/IEC, including: vocabulary; metadata registries; software product evaluation; security techniques (evaluation criteria for information technology (IT) security, digital signatures with appendix, entity authentication, non‐repudiation); open systems interconnection (security frameworks for open systems, systems management). NOTE 4 – There are some fundamental standards on data exchange service, including: office automation; real‐time information releasing; transparency around governmental decision‐making and open data; electronic public‐opinion polling. 5.1.1.2 Gap Standards linked to the above mentioned e‐government services are still required in the following area: government project that benefit the municipalities and residents (emergency response, decision making, etc.).