ITU‐T's Technical Reports and Specifications 839 Table 1 – Comparison of KPIs between index systems and sets of KPIs Dimension Sub‐ dimension Indicators ISO IDI UN‐Habitat CIC MOHURD ECI Italy TTC GCIF GPC ESCI ERMC EUSI Wheel Ericsson IBM IDC PwC Siemens D5 Equity and social inclusion D5.1 Openness and public participation I5.1.1 Immigration‐friendly environment contributed by ICT measures X I5.1.2 Improvement of turnout at city hearings by means of ICT X X X X X X X X I5.1.3 Online civic engagement X X X X X X X X X D5.2 Social sustaina‐bility I5.2.1 Feasibility of appealing online X X X X X I5.2.2 Atmosphere of free online comment X X X X X I5.2.3 Contribution in increasing consciousness of citizenship and social coherence X X X X