ITU‐T's Technical Reports and Specifications 785 6.2.5 Equity and social inclusion4 This clause lists the core indicators defined for equity and social inclusion. There are 6 indicators in this dimension, covering online city information, civic engagement, support for new city inhabitants, ICT literacy, online administering, and support to persons with specific needs. Sub‐dimension Indicator Description D5.3 Openness and public participation I5.3.1 Availability of online city information and feedback mechanisms Proportion of city information available online and existence of ICT systems for easy access and anonymous feedback mechanism that enable cities to improve their governance. NOTE – Online city information include city plans, budget, minutes of city governance meetings etc. I5.3.2 Online civic engagement Proportion of city inhabitants using online information and proportion of city inhabitants using ICT based feedback mechanism. I5.3.3 Online support for new city inhabitants Availability of ICT based applications and services to provide establishment support for new city inhabitants. NOTE – New city inhabitants include people moving to the city and visitors I5.3.4 Existence of strategies, rules and regulations to enable ICT literacy among inhabitants Existence of strategies, regulations, voluntary work or interest organizations to enhance ICT literacy among all city inhabitants. NOTE – This includes mechanisms that enable public knowledge and skill development. D5.4 Governance I5.4.1 Provision of online systems for administering public services and facilities Proportion of public services and facilities (e.g., choice of schools, booking of public sports facilities, library services, etc.) that could be administered online. NOTE – This includes bookings, payments etc. I5.4.2 Application of services to support persons with specific needs Proportion of public facilities and buildings that provide ICT based services and information to support persons with specific needs, and proportion of online public information customized for these persons. NOTE – Persons with specific needs here indicate indigenous people, and persons with disabilities including age related disabilities. ____________________ 4 In general equity and inclusion in relation to ICT are difficult to measure by defining specific indicators. Therefore, in addition to the indicators defined in dimension D5, cities are encouraged to disaggregate and analyse their data with respect to aspects such as gender, age, income, specific needs and geographic location/area.