372 ITU‐T's Technical Reports and Specifications ID Module Description Applicability to KPI Standard 3. Business 3.1 All types of business sectors Methodologies and techniques, which enable companies to effectively adopt ICT for business. Productivity Enterprise Architecture and Business Process Re‐engineering 3.2 All types of business sectors Personnel ICT skills' enhance. Productivity 3tier ICT skills Pyramid8 Digital Agenda for Europe: Internet Use, Digital Skills and Online Content9 4. Management 4.1 Process Process mapping, standardization and management. Productivity Unified Modeling Language (UML) ISO 9001:2008 quality management ISO 1252 (2006) (for operations' virtualization) ISO/TR 16044 (2004) (virtual representation of actual work) 4.2 People Human resource management techniques; community structuring and management schemas. Quality of life, Productivity ISO/NP 30400 Terminology ISO/CD 30405 Guidelines on recruitment ISO/NP TR 30406 Management by sustainable employability of staff ISO/AWI TS 30407 Cost‐per‐Hire ISO/CD 30408 Human governance ISO/NP 30409 Workforce planning ____________________ 8 Evans, N. (2002). Information Technology Jobs and Skill Standards. In Hawkins, Rudy and Wallace (Eds) Technology Everywhere: A Campus Agenda for Educating and Managing Workers in the Digital Age. John Wiley & Sons, Inc. 9 http://ec.europa.eu/digital‐agenda/en/internet‐use‐digital‐skills‐and‐online‐content