ITU‐T's Technical Reports and Specifications 203 Stakeholder Scale/ sector Aims and challenges Potential and constraints Role/contribution to SSC rollout Academia, research organizations and specialized bodies. Local & Supralocal – Lack of experience & resources for implementing SSC projects including business & local government vision. – To study SSC as a new trend which has impact in the sustainable development of society and has a very technical component. – To develop new field of research and associated studies (new degrees or masters). – Experience in developing \"science\". – Research facilities, workforce and know‐how. – Capacity to innovate. – A certain level of impartiality and an external and holistic vision of SSC. Experience in measuring, defining baselines, – Teams of specialized professionals. – In some cases, difficulties when cooperating with the private sector. – Distancing from the reality when delving into more theoretical issues. – Often they are not recognized as stakeholders in the SSC model. – Lack of funding for investments. – Develop a science of cities, to study them as the complex systems they are. – Participate on SSC standardization activities. – Drive research and innovation in fields related to SSC. – They have to include the social aspects on the debate. – Assist city managers and policy makers with the transition to the new model in regard to measuring methods, baseline definition. Citizens and citizen organizations Local – Achieve better quality of life. – They need access to better city services. – They are the final beneficiaries of SSC. – Need for more active participation in decision making. – They suffer the strains of urban growth: traffic congestion, pollution. – Source of data. – Users of the city: they can provide information on what they need. – They can be a source of innovation. – Lack of knowledge of the ICT implications of SSC models. – Lack of knowledge of the benefits that SSC could bring to them. – Key to go from \"intelligent\" to \"smart sustainable\" city: they have to use the new applications. – They are a source of data. – Citizen participation, engagement in the SSC project. – Citizens must recognize that SSC need business models that include the service price.