200 ITU‐T's Technical Reports and Specifications Stakeholder Scale/ sector Aims and challenges Potential and constraints Role/contribution to SSC rollout City services companies Local Private – Increase efficiency of their processes. – Provide a service with a greater added value (or a new service in some cases). – To grow their business and provide SSC solutions. – With their current functioning, city services will not be able to cover the future demand due to population growth. – City services are not efficient enough to fulfil the sustainability challenges cities are facing. – Expertise on city services functioning, needs and characteristics. – Know‐how on the service they provide and citizens' needs. – Some of them do not have enough expertise and/or capacity to include ICT in their processes. – Some of them are used to work independently in vertical solutions, not cooperating with the rest of the services. – Some of them may require innovation transformations. – Provide their expertise to collaborate with municipalities and ICT companies to develop integrated collaborative models. – Change towards \"smart\" and \"KPI‐based\" city service models. – In some cases: create a new service that covers a new or an uncovered urban need. Utility providers Supralocal Private – Increase efficiency of their processes. – Flatten the demand curve. – Increase the predictability of the consumer's needs. – Considerable resource losses (water, gas or energy) on their supply chains. – Challenges for massive deployment of new technologies, especially time & economic resources. – Expertise in all the links of the value chain: production, distribution and commercialization. – Due to their size, the upgrade of their systems and the inclusion of ICT in their infrastructures could be a challenge. – Responsible for the deployment of some SSC features: smart grid (energy, gas, etc.) and smart water management. – Can also implement the SSC solutions outside the city, in all their value chain.