ITU‐T's Technical Reports and Specifications 99 Ref. No. Category Definitions/Features Key concept/ Keywords Source 86 User centric It is precisely because of the importance of cities and the need to deepen knowledge of urban issues that we undertake the study. The effort to question and understand where cities are and where they are headed benefits all of us in a world urbanizing like never before. This includes the officials and policymakers setting the course, businesses invested in city well‐being, and the citizens who build their lives in thousands of city neighbourhoods worldwide, rich or poor, picturesque or prosaic. Policymakers, business, well‐being, urbanizing. Ernst & Young (2014) 87 User centric Many cities are exploring the \"Smart City\" or \"Intelligent Community\" concept to improve efficiencies, optimize how they use largely finite resources and become better places to live and make business. They are deploying new information and communications technology to strengthen social and business services across different sectors and to build an intelligent digital nervous system supporting urban operations. By incorporating information and communications technology and strategically exploiting the vast amounts of data they generate, smart cities can make buildings more efficient, reduce energy consumption and waste, and make better use of renewable energy. They can manage traffic intelligently, monitor how infrastructure performs, provide better communications infrastructures, deliver services much more efficiently, and enhance citizens' access to government. Social, business, efficient, renewable, monitor, infrastructure, citizens, government, ICT, energy consumption. Craren et al. (2012a)