86 ITU‐T's Technical Reports and Specifications Ref. No. Category Definitions/Features Key concept/ Keywords Source (i) A city with good governance strives to improve the quality and efficiency of city services. It mandates transparency and accountability at all levels of the government. It provides the means to listen, understand, and respond to the needs of its citizens and businesses. (ii) A city that incorporates culture and events attracts visitors and keeps citizens interested in the city through investments in arts, culture, and tourism. These investments are a great way to draw attention to the city and a way to establish the city as a world‐class location to live in. (iii) A city focused on its citizens looks to address their needs by providing information and access to city services in a convenient and easy‐to‐use manner. When done rightly, both the citizens and the city government can benefit. This mechanism gives the citizens access to the information and services when needed and gives the city a means to share important information and obtain input from its citizens in a timely manner.