ITU‐T's Technical Reports and Specifications 27 Overall, it is expected that there will be a growing integration of technologies such as physical security information management (PSIM). Citizen and security agencies will communicate seamlessly through smart technology. Command and control systems will be shared across multiple city departments such as energy, waste, security, and transport, enabling a holistic, city‐wide approach. Predictive analytics and data mining will become a mainstay. Existing security technology such as video surveillance, video analytics, and biometrics will remain the main focus of a city's security and how the analysis of key information flow is the main area for improvement in the next generation of security. According to ITU, the visual surveillance46 service is “telecommunication service focusing on video (but also including audio) application technology, which is used to remotely capture multimedia (such as audio, video, image and alarm signals) and present them to the end user in a user‐friendly manner, based on a managed broadband network with ensured quality, security and reliability.” Requirements for a good visual surveillance system with detailed specifications on functional architecture reference points, signalling and control methods, sets overall protocols for a visual surveillance system. g. Smart health care Smarter health care management converts health‐related data into clinical and business insights. Progressive organizations and cities are working together on their health care data to enable secure communications and information sharing. This data empowers health specialists to improve the productivity of the service provided at the point of contact of patients. Examples of smart health care include the availability of remote alternative diagnoses, remote treatment or tele‐assistance, online medical services, requesting an appointment online or the possibility of having a digital record via an electronic health management system, remote home services, alarm systems or even remote patient monitoring systems. An ITU Focus Group to study Machine‐to‐Machine (FG‐M2M) communications was established under the management of Study Group 11 in February 2012. While M2M is considered a key enabler of applications and services across a broad range of vertical markets (e.g. health care, logistics, transport, utilities, etc.), the Focus Group is first focusing on the health care market and to identify a minimum set of common requirements. Some of the key aspects being studied by the FG‐M2M include: A \"gap analysis\" for vertical market M2M service layer needs, initially focusing on applications and services for the health care market Identification of a minimum common set of M2M service layer requirements and capabilities, initially focusing on e‐health applications and services ____________________ 46 http://www.itu.int/rec/T‐REC‐H.627‐201206‐I