1 CONTENT PAGE EVENT CALENDAR 2 SECRETARY-GENERAL WELCOME MESSAGE 6 HOST CITY WELCOME MESSAGE 8 WHAT TO EXPECT AT WORLD 2011 10 ABOUT ITU 11 THANK YOU TO... 12 CONFERENCE TRACKS FORUM 18 MINISTERIAL ROUNDTABLES 32 DIGITAL CITIES 38 TECHNICAL SYMPOSIUM 44 CO-HOSTED WORKSHOPS 54 OPENSPACE WORKSHOPS 62 NETWORKING EVENTS 76 SHOWFLOOR PARTICIPANTS 82 FORUM INFORMATION LIST OF FORUM ADVISORY COMMITTEE 90 ITU MANAGEMENT 95 FLOOR PLAN 96