1
World telecommunication development
conferences
Purpose:
In conformity with Article 16 of the ITU
Convention WTDCs shall establish work programmes and guidelines
for defining telecommunication development questions and
priorities and shall provide direction and
guidance for the work programme of the Telecommunication
Development Sector.
Annual objective:
·
Plan, organize and conduct WTDC-02
Performance
indicators:
·
Meetings held as planned
·
Registration form and relevant material prepared and
dispatched sufficiently in advance of
meetings
·
Satisfaction of participants with the organization and
conduct of a meeting
·
Level of satisfaction of participants expressed in
conclusions and recommendations
·
Expectations of participants met
·
Increase of the total attendance of a meeting
·
Quality and accessibility of final output
·
All contributions posted electronically
Actions:
2128
World Telecommunication Development Conference
(WTDC-O2)
4829
Coordination meeting for the World Telecommunication Development
Conference (WTDC-2002)
Budget
in SFr: 1,443,000
Purpose:
In conformity with Nº 215 of the
Convention: to review
priorities, programmes, operations, financial matters and strategies for
activities in the Telecommunication Development Sector; to review
progress in the implementation of the programme of work established
under Nº 209 of the Convention; to provide guidelines for the work of
study groups; and to recommend measures, inter alia, to foster
cooperation and coordination with the Radiocommunication Sector, the
Telecommunication Standardization Sector and the General Secretariat, as
well as with other relevant development and financial institutions.
Annual objective:
·
Plan, organize and conduct the seventh and eighth meetings of
the TDAG
Performance indicators:
·
Meetings held as planned
·
Registration form and relevant material prepared and
dispatched sufficiently in advance of meetings
·
Satisfaction of participants with the organization and
conduct of a meeting
·
Level of satisfaction of participants expressed in
conclusions and recommendations
·
Expectations of participants met
·
Increase of the total attendance of a meeting
·
Quality and accessibility of final output
·
All contributions posted electronically
Actions:
4011
Seventh meeting of the Telecommunication Development Advisory Group
(TDAG)
4347
Eighth meeting of the Telecommunication Development Advisory Group
(TDAG)
Budget
in SFr: 170,000
4
Gender issues
Purpose:
To facilitate, develop and take forward
a range of activities aimed at ensuring that the benefits of
telecommunications and the emerging information society are made
available to all women and men on a fair and equitable basis.
Annual objectives:
·
Promote gender-sensitive policy in Information and
Communication Technologies (ICT) and provide capacity building that
creates opportunities for women's empowerment in ICT sectors.
·
Promote integration of gender perspective in
telecommunications policy
·
Advance initiatives for women's access to communication
Performance
indicators:
·
On-going projects further developed and implemented
·
Gender issues integrated in the WTDC and Annual meeting of
Task Force on Gender Issues held as
planned
·
Capacity building to promote gender sensitive ICT policy
carried out through BDT workshops and projects
·
Gender-aware guidelines for policy-making and regulatory
agencies finalized and disseminated.
Actions:
4210
Inter-Agency Meeting of Women and Gender Equality
4211
Fifth meeting of the Task Force on Gender Issues
4215
Regional workshop on ICTs for women from Central and West Africa
Budget
in SFr: 100,000
5
Study groups
Purpose:
In conformity with Article 17 of the ITU
Convention telecommunication development study groups shall deal with
specific telecommunication questions of general interest to developing
countries.
5.1
Study Group 1
Annual objectives:
·
Study Questions and prepare Reports and Recommendations
containing responses to issues raised by the
Questions.
·
The output of
the studies is to be adopted in accordance with the procedures set out
in the Convention
and
in WTDC-02 Resolutions.
·
All Reports and Recommendations should be ready and adopted
preferably yearly and by September 2005
at the latest.
Performance indicators:
·
Satisfaction of Study Group 1 participants as to: Publication
of the output per Question in time according to the working procedures.
·
Accessibility of final output by the participants.
·
All contributions posted electronically.
·
Good organization of meetings.
Actions:
4350
First meeting of ITU-D study group 1
4354
ITU-D Rapporteur group meeting on Question
4356
ITU-D Rapporteur group meeting on Question
4358
ITU-D Rapporteur group meeting on Question
4360
ITU-D Rapporteur group meeting on Question
4438
ITU-D Study groups regional meeting for
4440
Variable cost of documentation
4687
Consultant for final conclusions on Q9/1
4899
PTT expenses
Budget
in SFr: 374,000
5.2
Study Group 2
Annual objectives:
·
Study Questions and prepare Reports and Recommendations
containing responses to issues raised by the Questions.
·
The output of the studies is to be adopted in accordance with
the procedures set out in the Convention and in WTDC-02 Resolutions.
·
All Reports and Recommendations should be ready and adopted
preferably yearly and by September 2005 at the latest.
Performance indicators:
·
Satisfaction of Study Group 2 participants as to:
Publication of the output per Question in time according to
accessibility of final output by the participants.
·
All contributions posted electronically.
·
Good organization of meetings.
Actions:
4352
First Meeting of ITU-D study group 2
4362
ITU-D Rapporteur group meeting on Question
4364
ITU-D Rapporteur group meeting on Question
4366
ITU-D Rapporteur group meeting on Question
4368
ITU-D Rapporteur group meeting on Question
4443
ITU-D Rapporteur group meeting on
4445
PTT expenses
4447
Variable cost of documentation
4692
Consultant to finalize Fascicle 4 (Q16/2)
4933
SGs: Purchase of publications
Budget
in SFr: 337,000
6
Information sharing
Purpose:
To survey countries and produce world
and regional reports which highlight country lessons and experience, in
particular on trends in world telecommunication.
6.1
Information sharing - Publications
Annual objectives:
·
Produce
telecommunication sector reports useful for policy makers and other key
decision makers. Reports to include World Telecommunication Development
Report, Yearbook of Statistics as well as regional publications. The
data in the reports is the primary source of statistical information
about development in the telecom industry worldwide.
Performance indicators:
·
Number of copies sold/distributed.
·
Number of favorable comments by industry.
·
Number of citations / derivative works based on data.
Actions:
4464
Presentation of Asia-Pacific Telecom Indicators
4695
Internet presentation at Internet Society Conference
Budget
in SFr: 20,000
6.2
Information sharing - National databases
Annual objectives:
·
Assist countries to better measure their Information and
Communication Technology (ICT) sector.
·
Third round of the Internet case studies, which will look at
the best practice in ICT development.
Performance
indicators:
·
National Case Studies on Information and Communication
Technology (ICT) diffusion.
Actions:
4328
Internet case studies
Budget
in SFr: 40,000
6.3
Information sharing - Workshops
Annual objectives:
·
Through
workshops, to improve, refine and exchange experiences on the indicators
used to track Information and Communication Technology around the world.
Also to discuss policy and regulatory issues related to ICT development.
·
Disseminate the findings of the third round of the Internet
case studies.
Performance
indicators:
·
Create of relevant handbooks and toolkits.
·
Successful workshop.
Actions:
4329
ICT case studies workshop
4465
Telecom Indicators Meeting
Budget
in SFr: 80,000
6.4
Information sharing - Collaboration
Annual objectives:
·
Through
cooperative ventures with partners (e.g., World Bank, UN, OECD, Eurostat,
etc.) to enhance harmonization of ICT statistics and improve electronic
dissemination (e.g., CD-ROM, Web). It also includes ventures with
multilateral and bi-lateral assistance organizations and the private
sector to jointly pursue national ICT assessments.
Performance indicators:
·
Improved quality and availability of ICT statistics.
Actions:
4331
Collaboration with regional and international agencies on telecom
statistics
Budget
in SFr: 20,000
7
Resource mobilization
Actions:
4372
ICT collaboration meeting with development agencies
4558
Comprehensive resource mobilization framework for 2003-2006
4563
TS - Resource mobilization for Internet Training Centers Initiative
(ITCI)
4565
TS - Resource mobilization for Arab States Centre of Excellence
4567
Annual donor negotiations missions with foundations/banks/agencies
- No. 1
4568
Annual donor negotiations missions with foundations/banks/agencies
- No. 2
4772
Comprehensive annual report. Two parts: 1) ITU donor base, 2) TS
& BDT projects and programmes
4773
Maintenance of prospect database and modern donor tracking system
4774
Publish research on new conditions of resource mobilization in BDT
4776
Annual collaboration roundtable of all sponsors and donors
4777
Annual student intern programme
4778
Annual loaned executive programme
4779
Enhancement of the resource mobilization website
4792
Gender issues in information and communications technologies
Budget
in SFr: 75,500
8
Communication and promotion
Annual objectives:
·
Prominence and visibility for BDT's success stories
Performance
indicators:
·
Greater awareness of ITU-D programmes, successes and
partnership opportunities
Actions:
4940
Interpretive website of digital divide initiatives and enhancement
of BDT website
4941
Matchmakers' service on the website for buyer-seller meetings and
trade missions
4942
Two-day press retreat tied to ITU Telecom Asia to conscientize them
to development issues
4943
Regionalized press kits and promotion at World Summit on
Sustainable Development
Budget
in SFr: 130,000
1
Reform, legislation and regulation of
telecommunication
Purpose:
·
To
assist governments in the preparation and implementation of reform and
in developing the structure and financing of the regulatory bodies and
to assist in training, licensing, staffing needs and overall management,
taking into account the WTO reference paper.
1.1
Studies and reports
Annual objectives:
·
Develop
best practices and models to inform the membership about matters of
reform, legislation, and regulation of telecommunications.
·
Publish
world-class, in-depth analytical reports on the state of regulation of
the information and communications technology (ICT) industry and case
studies on how regulators are handling selected issues.
Performance
indicators:
·
Work completed as planned
·
Number of copies sold/distributed (paper/Web)
·
Number press citations
·
Number of citations in other publications
·
Number of repeat customers
·
Reports and studies used as training material
Actions:
4238
Trends in Telecommunication Reform 2003
4239
Three (3) case studies in telecommunication regulation
4607
Regulatory environment study for Central America
4608
Case study for Central America with the Inter-American Development
Bank (IADB)
4670
Visiting regulators programme
4848
Updating of the Arab Book
Budget
in SFr: 298,000
1.2
Workshops/seminars
Annual objectives:
·
Provide venues in which national policy-makers; regulatory
authorities and regional regulatory organizations can discuss key issues
and, where relevant, obtain input from those to be regulated.
·Organize
a series of symposia/seminars for regulators in order to provide a forum
for the exchange of opinions, views and experiences among countries on
specific areas/concerns in regulation.
·Continue
to provide a global forum for regulators (Global Symposium for
Regulators) to discuss key issues affecting regulators.
Performance indicators:
·
Meetings held as planned
·
Registration form and relevant material prepared and
dispatched sufficiently in advance of meetings
·
Satisfaction of participants with the organization and
conduct of a meeting
·
Level of satisfaction of participants expressed in
conclusions and recommendations
·
Expectations of participants met based on an evaluation form
·
Increase/decrease of the total attendance of a meeting
·
Timely delivery of final output
·
All contributions posted electronically
Actions:
4279
Global Regulatory Symposium
4282
African Regulatory Forum
4284
Americas Regulatory Forum in partnership with CITEL/TIA
4503
Ninth Subregional Telecom Meeting for Cambodia, Lao PDR and Vietnam
4504
Seminar on competition and regulation of ICT for ASP
4613
ITU/Caribbean Regulatory Forum
4676
Universal Access and Services Seminar
4847
Support to regional regulatory association - WATRA
4860
Support to regional regulatory association - REGULATEL
Budget
in SFr: 571,000
1.3
Regulatory library
Annual objectives:
·
Develop
and maintain an up-to-date reference center for national, regional, and
international ICT regulations and policies.
·
Collect
and collate national telecommunication policies and regulations through
the dissemination of the ITU/BDT annual regulatory survey, tailored
annually to pressing issues.
·
Enhance
the ITU/BDT World Regulatory Database; to maintain and expand the TREG
Web site to include key regulatory information and other resources.
·
Enhance
the Global Regulators Exchange following the decisions of the 2001
Global Symposium for Regulators.
Performance indicators:
·
Number of web site hits
·
Feedback from customers
·
Respond to requests for information in a timely manner
·
Information kept up-to-date
·
Relevant topics for regulators covered
·
Information on SRU activities posted
Actions:
4288
Regulatory survey 2002
4289
Enhancement and maintenance of ITU World Telecommunication
Regulatory Database and T-REG
website.
4290
Regulatory hotline / Global Regulators Exchange (G-REX)
Budget
in SFr: 155,000
1.5
Direct assistance
Annual objectives:
·
Completion of assistance projects underway (West Africa,
Oman, Mali, Lebanon).
·
Initiate new projects depending on requests and availability
of resources.
Performance
indicators:
·
Respond to requests in a timely manner.
·
Number of requests met.
·
Satisfaction of recipient countries/entities.
Actions:
4862
Study on economic regulation topics
4863
Study on revision of telecommunication law to take into account
aspects of convergence
4904
Licensing and fee structure for Pakistan
4923
Assistance to Guinea-Bissau in definition of a numbering plan
Budget
in SFr: 75,500
2
Technologies and global information
infrastructure development and applications
Purpose:
To assist developing countries to plan,
build, operate, upgrade, manage and maintain technologies applicable in
their networks and services. Particular attention should be given to
resource mobilization.
2.1
Elaboration of guides, planning manuals and
training material
Annual objectives:
·
Develop upgrade network planning tools and manuals for
applications
Performance
indicators:
·
Regular update, completion and dissemination as planned
Actions:
4536
Development of PLANITU software for GSM and IP based applications
4585
Study on interactive TV broadcasting
4682
E-governance for Bulgaria
4766
Handbooks on IP telephony (follow-up to WTPF 2001 - Opinion D)
4910
Manual on telemedicine
Budget
in SFr: 140,000
2.2
Development of software tools/software support
and provision of training courses
Annual
objectives:
·
Enhance local know-how of Internet Protocol, e-services and
PLANITU.
·
Enhance and update the Windows based Basic Automated Spectrum
Management System (WinBASMS)
Performance indicators:
·
Regular update of software tools
·
Foster transfer of know-how at local level
Actions:
4152
WinBASMS enhancement and update
4485
Database and website maintenance
4544
Establishment of an administrative and accounting computer system
for the CMTL SA activities
4625
Development of a database with CITEL
4767
IP and e-services workshop for all countries
4833
New PLANITU features and capabilities: training course for English
and French speaking African
countries
4834
New PLANITU features and capabilities: training course for Asia
Pacific Region
Budget
in SFr: 412,000
2.3
Regional seminars, symposia, workshops, etc.
on new technologies
Annual objectives:
·
Extend the geographical scope and scale of e-services and IP
related activities
·
Foster technology know-how transfer
Performance
indicators:
·
Meetings held as planned.
·
Level of satisfaction of participants expressed in
conclusions and recommendations.
·
All contributions made available electronically.
Actions:
4228
WTPF2001: IP Telephony and Internet workshop for Arab States Region
4486
Regional seminar on e-business
4496
Improving efficiency of routing inter- & intra-regional
Internet traffic (ASP)
4528
Frequency planning for digital terrestrial TV broadcasting (ITU/AIBD
workshop)
4575
Technical training in IP, Internet and mobile networks
4576
Subregional workshop on ICT for African French and English speaking
countries
4583
Symposium on transition to digital broadcasting
4683
E-Commerce, e-Commerce centres (regional)
4684
IP Telephony and Internet
4685
Third generation of mobile systems
4799
Next Generation Network (NGN)
4837
Central American telehealth project evaluation
4898
Workshop on maritime radiocommunications for the Gulf of Mexico,
Caribbean and Central Americas
region
4909
Subregional seminar on digital TV broadcasting for Central America
and Caribbean
Budget
in SFr: 673,500
2.4
Pilot projects (methodological and expert
assistance)
Annual objectives:
·
Enhance deployment
of new technologies, services and applications
Performance
indicators:
·
Projects progress in line with their objectives.
Actions:
4498
Setting up a pilot hybrid PSTN/IP network for Nepal
4642
Telemedicine project for Cameroon
4761
Interim management of the depository of the Worlde Trust MoU
4800
Expertise in the areas of IP and e-strategies
Budget
in SFr: 376,000
2.5
Technical assistance
Annual objectives:
·
Assist, provide guidance and advice to developing countries
in identified domaines
Performance
indicators:
·
Satisfaction of beneficiary countries.
Actions:
4502
Broadcasting frequency master plan for Indonesia
4546
Assistance for the purchase and the installation of equipment for
the CMTL SA laboratories and
workshops
4617
Electronic commerce - Technical assistance for ASETA
4637
Assistance to Guinea on frequency management
4643
Feasibility study for the service of the rural areas in Equatorial
Guinea
4644
Assistance in spectrum management in Burundi, Congo, Equatorial
Guinea
4645
Evaluation of GAM/97/005 Project
4646
Assistance to Ghana reg. body in national MIS
4647
Assistance to Guinea Bissau for the opening of a new international
link
4648
Assistance to Nitel for implementation of
Maydugury-Koussery-Ndjamena link
4835
Technical assistance/seminar on new networks and services
4836
Strategies and guidelines for sustainable e-services using PKI
4901
Technical assistance - Universal Access Programme
4902
Technical assistance - environnment
4903
Technical assistance - maritime radiocommunications
Budget
in SFr: 297,000
2.6
Consultancy support (to United Nations and
study groups)
Actions:
4569
Assistance to Africa region in ICT in partnership with other
development partners
Budget
in SFr: 60,000
3
Rural development and universal service/access
Purpose:
To promote universal access, not only to
basic telecommunications, but also to broadcasting and to value-added
services and, in particular, the Internet, as tools for development.
Priority will be given to continuing support to the ongoing programme of
rural multi-purpose community telecentre (MCT) pilot projects, started
by the BAAP Programme Nº 9 and the Spacecom project.
3.1
Multipurpose community telecentre pilot
projects
Annual objectives:
·
Completion
of pilot projects currently underway. Disseminate evaluation results. In
keeping with the objectives laid down in the VAP Programme 3, initiate
new projects following different organizational and implementation
models. The projects will consist of a number of telecentres involving
operation by franchises, community cooperatives, privately run small
businesses, and government service centres (e.g. attached to a school,
post office or library). The projects also involve a number of partners,
both international and national and public and private.
Performance indicators:
·
Mobilization of partners
with cash and in-kind contributions;
·Completion
of the project document;
·Implementation
of the project on the schedule;
·Recruitment
of experts and purchase of equipment completed;
·Evaluation
of the project.
Actions:
3868
Network of MCTs in Myanmar
3870
Network of MCTs in East Timor
4046
MCT for a refugee community
4376
Symposium and publication of evaluation of telecentre pilot
projects
4538
Multipurpose Community Telecentre, Rajkot, India
4605
Technological developments on e-culture for rural areas
4614
IADB/CITEL/ITU initiative for rural access Puebla Panama - training
4615
Assistance in developing MCT's
4616
Training on telecentre operations/use for North Korea
4650
Policies for promoting universal access (ITU-CIDA MoU)
4652
Telecentres for peacekeeping and conflict resolution
4664
MCT and e-commerce project
4805
ITU-UPU collaboration on establishing telecentres in post offices
in Bhutan
4806
Network of telecentres at Ngara, K9 and Lukole Refugee Camps,
Tanzania
4828
Establishment of a network of Multipurpose Community Telecentres in
Madagascar
4840
Network of telecentres for women in Niger
Budget
in SFr: 591,000
3.2
Training
Annual objectives:
·
Publication
of case studies on universal access models and training on new
technologies for rural applications.
Performance indicators:
·
Publication of the case studies
·Identification
and mobilization of training resources including experts (gratis)
·Implementation
of the programme to the satisfaction of the participants.
Actions:
4374
Publication of case studies on universal access models
4679
New technologies for rural applications (Regional)
Budget
in SFr: 70,500
3.3
Website development
Annual objectives:
·
Continued
maintenance and development of the website as a major vehicle for
dissemination of information on aspects related to universal access.
Performance indicators:
Actions:
4375
Maintenance of existing website and its further development.
Budget
in SFr: 25,000
4
Finance and economics, including WTO issues,
tariffs, accounting rates, etc.
Purpose:
To help the developing countries, and in
particular the LDCs, to adapt to the new telecommunication
environment by the putting into place of appropriate
financial policies.
4.1
Assistance in developing new configurations
Annual objectives:
·Assist
developing countries in developing new configurations especially in
financial aspects related to:
IP-based service provision; elasticity of supply and demand
applied to developing countries; the utilization of cost & tariffs
models in the framework of commercial and regulatory issues for the
development of telecommunication business plans; WTO agreements related
to the impact of the technological and commercial evolution of the
telecom market.
Performance
indicators:
·
Results published as planned.
·
Update and maintenance of FSU databases and website on a
continuous basis.
Actions:
3787
Development of cost and tariff calculation tools on the basis of
existing ITU regional models
4332
Usage of Cost Model (Cost of services, tariff regulation,
competitivity and development of a
telecommunication
company)
4333
Financial management and value of financial assets of telecom
companies in a competitive
environment
4334
Elasticity of demand/price in a competitive environment
4335
IP based networks: pricing of
telecommunication services
4336
Evaluation of the GATS and of WTO reference paper related to the
evolution of technology (IP
protocol,
mobility, etc.)
4337
Survey on implementation of GATS issues
4338
Database on tariffs and traffic
4341
Regional expert group meeting on TAL cost model
4519
Costing and pricing of interconnection (Thailand)
4540
Follow up database on tariff policies
4541
Follow up of the initiative for financing telecommunication
development
4628
Spectrum economic aspects (direct assistance)
4631
Direct assistance in tariffs
4632
Telecommunication annex revision
(direct assistance)
Budget
in SFr: 377,000
4.2
Report on financial institutions
Annual objectives:
·
Provide
countries with information on financial institutions and private sources
for financing and investment in telecommunications development,
information on pricing and telecommunications service market needs.
Performance indicators:
·
Results published as planned and presented to the WTDC.
·
Update
and maintenance of the financial institutions and private fund sources
information on a continuous basis.
Actions:
3918
Macroeconomic study on financing telecommunication development
4.4
Assistance in setting up a mechanism for
financing universal service
Annual objectives:
·
Direct
assistance and advice on financing strategies to the telecommunication
administrations, Sector Members and the private sector, especially in
pricing telecommunication services including interconnection and taking
into account universal service obligations.
Implementation and follow up of the agreements of the
World/Regional Telecommunications Conferences on trade of
telecommunication services.
Performance
indicators:
·
Successful planning and execution of the assistance.
·
Satisfaction of recipient countries.
Actions:
4630
Socio-economic indicators for universal access programmes
(direct assistance)
4634
Assistance issues in costing/financing (Caribbean countries)
Budget
in SFr: 58,000
4.6
Workshops/subregional seminars/building
national capabilities
Annual objectives:
·
Build national capabilities in cost calculation, tariff
policies and frequency spectrum pricing throughout a series of workshops
and seminars.
Performance indicators:
·
Number of seminars and workshops held as planned.
·
Number of participant countries.
·
Satisfaction of participants expressed in conclusions and
recommendations.
·
Effective planning and organization of seminars and
workshops.
·
All contributions and results posted electronically.
Actions:
4342
Training workshop on the software of cost and tariffs calculations
TAF model for French speaking
African
countries
4343
Training workshop on the software of cost and tariffs calculations
TAF model for English speaking
African
countries
4633
Caribbean workshop on costing/interconnection
4677
Seminar on ITU Pricing Models
Budget
in SFr: 138,000
4.8
Support to the work of ITU-T Study Group 3
Annual objectives:
·
Give
the necessary support to Study Group 1 related to Questions 11/1 and
12/1, and co-organize regional seminars together with the regional
meetings of tariff groups.
Performance indicators:
·
Effective organization/participation of one seminar for each
Tariff Groups (TAF, TAL, TAS).
·
Regularity on the follow up of the work of the Study Groups,
WTSA and WTDC.
Actions:
4344
Regional seminar on costs and tariffs for TAF Group
Budget
in SFr: 86,000
4.9
Promotion of the application of tariffs for
publicly funded services
Performance indicators:
·
Successful planning and execution of the assistance.
·
Satisfaction of recipient country.
Actions:
4533
Technical assistance to Angola Telecom- restructure international
services
Budget
in SFr: 33,500
5
Development partnership with the private
sector
Purpose:
To promote various types of partnership
arrangements with the private sector in activities related to
telecommunication development.
5.1
BDT cooperation
Annual objectives:
·
Encourage participation by new Sector Members in ITU-D
·
Develop
tools to promote partnerships and business opportunities with
telecommunication entities in developing countries and in particular
with LDCs
·
Improve understanding between developing countries and the
private sector
Performance
indicators:
·Satisfaction
of countries in region.
·"Market-quality"
product useful to members."
·Quality
of work-based documents, and number of copies sold.
·
Description -
Result
·Quality
of work-based documents, and number of copies sold.
Actions:
4241
Development and maintenance of specific databases
(operators, business associations)
4247
Participation in industry-led events
4249
Promotion of partnership opportunities and strategic alliances
4283
Development and implementation of a comprehensive strategy to
attract new ITU-D Sector Members
4653
Private sector assessment study in Africa
Budget
in SFr: 134,000
5.2
Private-sector collaboration
Annual objectives:
·
Give private sector a voice in ITU-D programs and projects
Performance
indicators:
·Building new private sector
partnership
·Satisfaction of participants in
the TDAG Subgroup meetings
·Meeting with private sector held
as planned in every region
Actions:
4254
Development of business
oriented partnership models and methods
4297
Seventh meeting of the TDAG Subgroup dealing with private sector
issues, to prepare WTDC-02
4597
ICT Seminar for Telecom Industry Associations in ASP
4598
Private Sector Cooperation Meeting in the Arab Region
4602
Meeting with CITEL/TIA
4755
Eighth meeting of the TDAG subgroup dealing with private sector
issues
Budget
in SFr: 125,000
6
Capacity building through human resources
development and management
Purpose:
To assist developing countries in
building institutional and organizational capacity through human
resources
management and development and organizational development
activities.
6.1
Transfer of knowledge
Annual objectives:
·
Provide high-level training in key areas for
telecommunication management development with special emphasis on new
managerial challenges such as: management skills in a competitive
environment, managing the sector’s reform, introduction of new
services, marketing and customer orientation, through face-to-face and
distance-learning seminars/workshops, and development of new training
material and case studies.
·
Strengthen
national and regional training centers to cope with new technologies, by
using and demonstrating modern training techniques such as distance
learning and web-assisted training, so as to increase effectiveness and
reduce costs.
Performance
indicators:
·
80% of the actions implemented on time
·
at least 250 people trained
·
at least 3 new courses produced
·
at least 20 training sessions organized
·
80% of the participants satisfied with the organized
activities
Actions:
4256
Regional workshop on "Reengineering Telecommunication
Organizations" for English speaking
African
countries
4259
Regional workshop on business planning for Latin America
4261
Regional workshop on "Reengineering of Telecommunication
Organizations" for Latin America
4262
Distance seminar on e-learning for the Arab Region (on-line course
+ 1 week face-to-face)
4264
Regional workshop on "Reengineering Telecommunication
Organizations" for the Asia-Pacific Region
4266
Distance seminar on e-learning for the Asia-Pacific Region (on-line
course + 1 week face-to-face)
4270
Training agreement with Cable & Wireless Virtual Academy
4271
Training agreement with TEMIC (Telecommunication Executive
Management Institute)
4272
Training agreement with United Kingdom Training Academy (UKTA)
4273
Training agreement with AICEP
4274
Training agreement with Malta College International
4275
Training agreement with Telia
4276
Training agreement with Thunderbird University
4278
Development and preparation of training material
4280
Re-packaging of materials to be used at distance
4281
Delivery of distance learning courses
4301
Update the Training Development Guidelines to reflect e-learning
4304
Distance seminar on telecommunications regulation for Latin America
4305
Distance seminar on telecommunication regulation for the Caribbean
sub-region
4308
Distance seminar on IP Telephony for Latin America
4552
Regional workshop on marketing for Anglophone Africa
4669
Regional workshop on restructuring the telecommunication sector for
CIS countries
4838
Training agreement with Korean Universities
4839
Training agreement with the Arab Academy for Science and Technology
4949
Training agreement with USTTI
Budget
in SFr: 673,000
6.2
Sharing of experience and know-how
Annual objectives:
·
Facilitate the sharing of experience and know-how through
regional and interregional HMR/D meetings, electronic discussions, the
program of technical cooperation among developing countries (TCDC) and
joint activities with regional organizations and other United Nations
agencies.
Performance
indicators:
·
80% of the actions implemented on time
·
at least 3 regional and/or interregional meetings organized
·
80% of the participants satisfied with the organized
activities
Actions:
4295
Regional HRM/D meeting for Anglophone Africa
4298
Regional HRM/D meeting for Francophone Africa
4302
Implementation of a web-based Human Resources benchmarking system
for Francophone Africa
4303
HRM/D network annual meeting for the Arab Region
4681
Regional meeting on the use of Information and Communication
Technologies in education for Latin
America
4714
Regional symposium on training and human resources for the
Caribbean region
Budget
in SFr: 148,500
6.3
Assistance
Annual objectives:
·
Provide direct assistance to countries in the fields of HRM
and HRD, mainly through the implementation of short missions focused on
specific subjects such as: training needs analysis, feasibility studies,
drafting of project documents, as well as the use of models, guidelines
and tools for practical applications. Also, to help in the
identification of funding sources for the proposed projects and to
provide professional support for their implementation.
Performance
indicators:
·
85% of the approved direct assistance actions implemented
·
90% of the beneficiary countries satisfied with the
assistance provided
Actions:
4322
Establishing an e-learning facility: direct assistance to selected
countries in Anglophone Africa
4323
Establishing an e-learning facility: direct assistance to selected
countries in francophone Africa
4324
Establishing an e-learning facility: direct assistance to selected
countries in the Asia-Pacific Region
4553
Direct assistance to Zimbabwe in establishing an HRD plan for the
Regulator
4554
Direct assistance to Angola in Human Resources Development
4555
Direct assistance to newly established regulators in developing an
HR function
4657
Workshop on training management for SOCATEL (Central African
Republic)
Budget
in SFr: 73,000
6.4
Dissemination of information
Annual objectives:
·
Disseminate
pertinent HRM/D information including: training opportunities, training
materials and case studies, best practices and the directory of training
centers, through the web and periodic publications such as the Human
Resource Development Quarterly.
Performance
indicators:
·
Publication of 4 new issues of the HRD Quarterly
·
All databases on training resources/opportunities up to date
·
90% of the requests for information answered in a timely
manner
Actions:
4309
Publication of the HUMAN RESOURCES DEVELOPMENT QUARTERLY (HRDQ)
4310
Training resources data bases in the Virtual Training Center (on
the web)
4311
Publication of guidelines, manuals and/or training material for
workshops
6.5
Training and human capacity building
Annual objectives:
·
Strengthen
the Centres of Excellence and GTU/GTTI mechanisms in order to help
consolidate a network of institutions capable of providing senior
government officials and executive level managers with high-quality
training in areas such as: telecommunication
policies and regulation, restructuring of telecommunication
organizations, spectrum management, network harmonization, business
planning and corporate management.
Performance
indicators:
·
Work plan for each of the 5 Centers of Excellence and the GTU/GTTI
established
·
80% of each project's work plan implemented on time
Actions:
4312
GTU/GTTI project for distance training and education
4313
Center of Excellence for the Arab Region
4314
Center of Excellence for the English-speaking countries of Africa
4315
Center of Excellence for the French-speaking countries of Africa
4316
Center of Excellence for the Americas Region
4317
Center of Excellence for the Asia-Pacific Region
4667
Regional workshop on interconnection of telecommunication networks
for CEE
4668
Regional workshop on strategic management for CEE
Budget
in SFr: 78,000
6.6
The exchange of experiences and know-how
Annual objectives:
·
Organize electronic forums on priority topics.
·
Support the activities of the ITU-D Study Groups by
developing case studies and training materials according to their needs.
·
Upgrade the VTC through the addition of an e-learning
platform and the development of a new Learning Management System.
Performance indicators:
·
At least 2 electronic fora organized
·
At least 2 case studies developed for the ITU-D Study Groups
·
New e-learning platform operational
Actions:
4318
Electronic discussion fora or web-based round tables
4319
Development of case studies on human resources
4320
Development of an e-learning lab
4321
Publication of special reports to share experiences and know-how
Budget
in SFr: 30,000
1
Introduction of new technologies
Annual objectives:
·
Help countries to modernize their networks and introduce the
most appropriate technologies in order to implement universal access and
entry to Global Information Infrastructure
Performance indicators:
·
Experts recruited in time as required by project objectives
·
Experts responding to request in a timely manner
Actions:
4508
A strategy for migrating to new technologies, Bhutan
4517
Assistance to Mali for drafting interconnection guide in the
framework of ICTs
4548
A proposal for the Malawi Communication
Regulatory Authority's (MACRA's) new
numbering Plan for Malawi
4718
Direct Assistance to Haiti in the Introduction of new technologies
4842
Assistance to Djibouti in the introduction of new technologies
Budget
in SFr: 212,500
2
Sector restructuring
Annual objectives:
·
Facilitate telecommunication sector reform in LDCs according
to each country's special needs.
Performance
indicators:
·
Experts recruited in time and responding to requests in time
Actions:
4550
Assessment of the Communication Authority of Zambia (CAZ) needs
both technical and human
resource
4639
Assistance to Central African Republic in implementing the sector
reform
4719
Strengthening of regulatory body
4843
Assistance to Djibouti in sector restructuring
Budget
in SFr: 275,000
3
Rural telecommunication development
Annual objectives:
·
Enhance
universal access to telecommunication services in rural and remote areas
under sustainable conditions including appropriate financing and tariff
structures.
Performance indicators:
·
85% of actions implemented in time
Actions:
4721
Assistance in the establishment of MCTs
4844
Assistance to Djibouti in rural telecommunication development
Budget
in SFr: 55,000
4
Human resources development/management
Annual objectives:
·
Expectations
of participants met and responding to requests in a timely manner. All
requirements for implementation of fellowships processed within
deadlines
·
Capacity building, particularly in the areas of network
management, tariffs and billing.
Performance
indicators:
·
90% of actions implemented on time and responding in time to
requests
·
Respond to requests in a timely manner and experts recruited
in time
Actions:
4489
Assistance to Djibouti in HRD/M
4509
Technical support to Telecommunication Kiribati System
4547
Training of MACRA staff both on job and abroad
4551
On job training and fellowship for training abroad.
Budget
in SFr: 225,000
5
Financing and tariffs
Annual objectives:
·
Create a self-sustaining economic basis for the
telecommunication operator(s).
·
"Market-quality" product useful to potential
development partners and responding to requests in a timely manner.
Performance indicators:
·
85% of actions implemented on time and responding in to
requests
Actions:
4518
Assistance to LDCs in fund raising
4846
Assistance to Djibouti in finance and tariffs
Budget
in SFr: 135,000
6
Other actions
Annual objectives:
·
Enhance
further capacity building through seminars/workshops and fellowships
programmes and other activities.
Performance indicators:
·
Respond to requests in a timely manner and experts recruited
in time
·
Respond to request in a timely manner and ensuring 90% of
actions are implemented
Actions:
4510
Development of a Master Plan for Broadcasting, Bhutan
4542
Spectrum audit consultancy in Malawi
4543
FM Frequency Band Plan in Malawi
4845
Assistance to Djibouti in other actions (development of
international telecommunications)
Budget
in SFr: 137,000
1
Africa
Actions:
4595
Ad-hoc assistance
4935
Ad-hoc assistance in shipment of donated computers
Budget
in SFr: 200,000
2
Americas
Actions:
4476
Assistance to project 9-ARG/98-008, subcontract, analyze situation
of 1400 CTC installed under
project
9-ARG/98/008.
4686
Ad-hoc assistance to countries and support for the implementation
of projects
4897
Assistance to project 9-BRA/98/006-6 : Invitation to tender on
"Brazilian Satellite
Telecommunications
Market".
Budget
in SFr: 291,000
3
Arab States
Actions:
4896
Consultant in telecommunications training
4922
Expert in planning of rural telecom for the Yemeni Public
Telecommunication Corporation, Sana'a
4929
Direct assistance to Arab States
Budget
in SFr: 180,000
4
Asia and the Pacific
Actions:
4073
Cooperation agreement with Information & Communication
University (ICU), Republic of Korea
4599
ASP projects and other direct assistance
Budget
in SFr: 180,000
5
Europe and CIS
Actions:
4663
Direct assistance EUR and CIS
Budget
in SFr: 180,000
1
HRD Projects (9GLO/97/023)
Actions:
4384
Regulatory issues workshop: fundamentals
4408
Centre of excellence programme coordinator recruitment
4780
Implementation of a CoE Web server + basic distance learning
plateform
4781
Virtual forum on business drivers and data collection
4782
Workshop on international standards on ICT issues
4783
Workshop on benchmarking practices for market segmentation
4784
Workshop on telecom sector reform
4785
Extraordinary steering committee meeting
4786
Second workshop on regulatory issues
4787
Workshop on new technologies - last mile connection
4788
Workshop on rural connectivity
4789
Workshop on international standards in telecom policies
4790
3rd steering committee meeting
4857
Short-term contract for the centre of excellence programme
coordinator
Actions:
4859
PLANITU workshop
4868
Business planning workshop
4869
Policy and regulatory issues workshop: competition policy
4870
Policy and regulatory issues workshop: Introduction
4871
Business management workshop:
corporate use of financial models
4872
Rural connectivity workshop: 1st workshop
4873
Universal access workshop: regulatory issues
4874
Technology awareness workshop: GSM mobile telephony
4875
Advanced spectrum management workshop(for operators)
4877
Business management workshop: interconnection scenario
4878
Policy and regulatory issues workshop: interconnection
4884
Spectrum management workshop: train-the-trainer
4885
Business management workshop: financial impact of liberalization
4887
Spectrum management workshop: regional mobile role-out
4888
Spectrum management workshop: regional mobile role-out
4889
Spectrum management workshop: regional mobile role-out
4891
Virtual forum on spectrum management issues
4962
Launch of AFRALTI as centre of excellence
4963
Finalize development of universal access and rural connectivity
course modules
4964
Web-based spectrum management information exchange
4965
Spectrum management workshop: train-the-trainer follow-up programme
4966
Activity based costing (ABC) workshop
Actions:
4807
Support to research and development programme
4808
ENPT visit for the network implementation programme
4809
Support to the consultation programme
4810
Audit of the integration of the ESMT management tools
4811
Creation of Web pages for the centre of excellence
4812
ISO certification
4813
Training the trainer on distance learning issues
4814
Training for trainers to the spectrocan AFSM software for spectrum
management
4815
Training to reinforce the marketing service
4816
Complementary educational and technical training
4817
Training to master Hélisa and other ESMT management tools
4818
Duplication of management certificate
4819
Design and implementation of a telecommunication business
management certificate
4820
Regional workshop on e-commerce
4821
Forum on mobile and cellular radiocommunications
4822
Forum RURALCOM
4823
Workshop on spectrum management economical issues
4824
Workshop on spectrum management automation
4825
Mastering the advanced spectrum management tool (spectrocan)
4826
Business management workshop on economical aspects of
interconnection
4827
Business management workshop on revenue and marketing forecasts
4831
Business management workshop on the implementation of activity
based costing and assessment of
production
process
4832
Technology awareness workshop (telecom overview)
4861
Regulatory issues programme: course development on regulation and
sector evolution
4864
Regulatory issues programme: course development on tariff
regulation and competition improvement
4865
Regulatory issues programme: course adaptation on licensing issues
4881
Technology awareness workshop (GSM presentation: piconode)
4882
Regional technology awareness seminar on IP V6
4883
UA/RC: workshop on universal access and rural connectivity
(fundamentals)
4892
Workshop on spectrum management supervision
4893
Regulatory issues programme: course adaptation on interconnection
4894
UA/RC: workshop on universal access and rural connectivity
development policies
4895
UA/RC: workshop on ICT impact on development
4930
20ème session du Conseil d'Administration de l'ESMT
4936
UA/RC: workshop on universal access and rural connectivity
(fundamentals)
4937
Business management workshop on economical aspects of
interconnection
4939
Workshop on spectrum management automation
Actions:
4944
Pilot programme on telecommunications policies and regulatory
issues
4945
On line course on optical telecommunication technology and
normative aspects
4946
On-line course on corporate management (first part)
4947
On line course on public network security (technical issues)
4948
On line course on business/strategic planning
4950
On line course on regulation and deregulation of new services
4951
On line course on optical networks engineering
4952
On line course on spectrum management
4953
On line course on designing telecommunications
corporate services
4954
On line course on intelligent network management
4955
On line course on ICT technical issues
4956
On line course on the regulation of the telecommunications business
4957
CITEL annual meeting
4958
Workshop on corporate management
(second part)
4959
Human resources and training meeting for the Caribbean region
4968
Workshop on public network security (management and strategies
issues)
4969
CoE sub-regional meeting
4970
CoE sub-regional meeting
Actions:
4791
Policy and regulation training programme - Philippines
4793
Policy and regulation training programme - Laos, Cambodia and
Vietnam
4795
Policy and regulation training programme -
in a 5th country
4798
Waseda university workshop on new technology for regulators
4801
Edupac training on IT literacy for senior managers
4802
Re-engineering the Telco based on one country
4867
Development of training materials in broadcasting in association
with ABU/AIBD
4911
Fifth centre of excellence steering committee meeting
4912
Sixth centre of excellence steering committee meeting
4913
Modules for training based on Thailand experience
4914
Materials for training based on telecom research project (TRP) Hong
Kong SAR China experience
4915
Policy and regulation training - round table meeting for LDCs in
ASP
4916
Modules for training based on Thailand policy and regulation
training course
4917
Modules for training based on ACA experience
4921
Modules for training based on OFTA experience
2
Infrastructure / Sector reform projects
Actions:
4925
Telecom industry study
4926
Mobilization of partners
4927
Project partnership meeting
Actions:
4708
Assessment of the telecommunication reforms in Africa Region
4854
Study of the structure and operations of a Committee of national
regulators within UEMOA
7
Application of new technologies (E) – Other
projects
Actions:
4967
Establishment of satellite-based network for the remote monitoring
of seawater quality
8
Assistance to countries in special need
Actions:
4735
Workshop to launch the programme for all the countries in special
need (total of 6 countries)
4736
Assistance towards the privatization of ONATEL, Burundi
4737
Strengthening the regulatory authority ARCT Burundi
4738
Assistance to the public operator
4741
Sector reform assistance to Liberia, legal framework
4742
Sector reform assistance, spectrum monitoring and universal access
4743
Assistance to Liberia in interconnection rules
4745
Drafting of a telecom development master plan towards a universal
access in Rwanda
4747
Feasibility study and project document on the implementation of
MCT's in Rwanda
4748
Assistance to Rwanda towards the establishment of a regulatory
authority
4749
Preparation of terms of reference and project document related to
the accounting processes for
Rwandatel
4750
Assistance to Rwanda on interconnection
4751
Feasibility study on the implementation of a telemedicine project
in Rwanda
4754
Preparation of project document for technical assistance for Rwanda
television
4757
Assistance in drafting the telecoms act and privatization of
Sierratel
4758
Assistance in preparing interconnection rules
and spectrum management
4760
Assistance to Somalia in spectrum management training
1
BDT management and administration
Annual objectives:
·
Efficient planning and management of BDT resources
·
Effective internal and external communications
·
Support to ITU-D conferences and meetings
Performance
indicators:
·
All policies and regulations applied
·
Good working climate
·
All resources used efficiently
·
High opinion of BDT among Member States and Sector Members
·
Operational plan for 2003 (as a continuation of OP-2002)
ready in time and approved
Actions:
2609
Presenting policy and strategy proposals to ITU conferences and
meetings
2615
Implementation of policies decided by ITU conferences and Council
2616
Preparation, management and evaluation of the operational plan
implementation
2617
Supervision, monitoring and support of field offices
2618
Representing the BDT in meetings
2619
Reporting to Council
2
Functioning of regional presence
Annual objectives:
·
Maximize the benefits of regional presence for the Union's
membership
·
Strengthen the visibility of the Field Offices
Performance
indicators:
·
Implementation
of the regional operation plans and projects
·
Proper
and timely presentation of inputs for the OP-2003; prioritization of
activities and direct assistance
·
Percentage
of countries visited; number of administrations, regulators etc. met;
number of agreements signed
Actions:
3295
Close liaison with telecommunication
administrations/regulators/operators/other enterprises and
regional
organizations
3296
Analyzing the telecommunication development needs
3297
Broadening of the information dissemination functions of the
regional presence
3298
Maintaining close liaison and cooperation with the other Sectors
and the General Secretariat of the
ITU
3301
Participation of representatives of the Regional/Area Offices in
important ITU/BDT events (PP, WTDC,
Council,
TDAG and Study Group meetings etc.)
3302
Assistance to ISS Department to provision of modern logistic
equipment and connectivity for the
Field
Offices according to a separate plan
3
Administrative services
Annual
Objectives:
·
Establishment
of ITU-D budget and financial plan, budget control and cost analysis for
products and services/activities with a view to optimizing resources and
improving internal control.
·
Establishment
and control of budgets for projects (UNDP,
FIT, TELECOM Surplus, voluntary contributions).
·
Provision
of financial statements and analyses on various ITU-D activities to
enable Director to take rapid decisions and establish appropriate
priorities.
·
Establishment
and periodic review of ITU-D activities, evaluation of the relevance and
efficiency of operational processes linked to budgets and proposition of
appropriate modifications. Examination of the quality of operational
methods and procedures and provision of proposals for optimization.
·
Control
and follow-up of the volumes of document production in order to optimise
resource efficiency and improve methods and processes.
Performance
Indicators:
·
Approval
by the Council and reliability of financial data (reactions from
administrations, private sector, external auditors, General
Secretariat).
·
Speed
and quality of service provided and accuracy of information supplied.
Client satisfaction (UNDP, administrations and private sector).
·
Fast
and effective decision-making, top-level ITU-D management satisfaction.
·
Pertinence
of statistics provided and usage of financial data provided in the
management of BDT/ITU.
Actions:
2610
Establishment of BDT biennial budget
2620
Financial management control
2621
Implementation of auditing and control systems and processes
2622
Financial control for projects entrusted to us by our partners
2623
Preparation of reports based on historical, real or projected data
4
Programming and ITU-D Members
Annual objectives:
·
Provide BDT staff with efficient administrative tools for
cooperation with ITU-D Sector Members
·
Increase the number
of ITU-D Sector Members
·
Coordinate
preparation of the ITU-D Operational Plan 2002 and prepare the final
document
·
Coordinate
assessment of ITU-D activities and provide reports (posted on the Web)
on progress in the implementation
·
Weekly entering and updating of schedule of ITU-D meetings
and corresponding links on the Web
Performance
indicators:
·
Timeliness and pertinence of replies to queries from ITU-D
Sector Members and potential Sector Members
·
Availability of updated data on ITU-D Sector Members
·
Availability of the operational plan and other relevant
reports on the Web
·
Availability of the schedule of ITU-D meetings on the Web
(updated weekly)
Actions:
2561
Serve as a BDT contact point for ITU-D membership
2624
Maintain updated the database on Sector Members
2625
Disseminate information on ITU-D Sector
Members
on a regular basis
2626
Coordinate preparation of the operational plan
2627
Coordinate quarterly assessments of implementation of the current
operational plan
2671
Disseminate information on operational plan and on its
implementation
5
Fellowship service
Annual objectives:
·
Renewal of favorable training agreements with various
telecommunication training institutions.
·
Timely implementation of fellowships to the satisfaction of
the fellows, their home administrations as well as the host training
institutions.
Performance indicators:
·
All training agreements renewed
·
Percentage
of fellowships implemented out of total requests received, for which all
administrative prerequisites had been in place within deadlines
·
Satisfaction
within BDT with regard to the efficiency of the service
Actions:
2611
Prospecting and negotiation for training opportunities
2628
Travel/payment and reporting instructions to fellows
2629
Database update/statistics
2630
Cost estimates
2631
Transactions with host institutions, UNDP offices,
government/private sector administrations
6
Contracts
& procurement service
Annual objectives:
·
Correct formulation of the legal parts of project documents,
administrative agreements and contracts as far as purchasing activities
are concerned.
·
No ITU-caused delays in the delivery of equipment and services as
specified by project documents, administrative agreements and contracts.
·
Inventory of non-expandable project equipment bought by the
ITU is up-to-date.
Performance
indicators:
·
Percentage of delays caused by EQT
·
Adherence to the rules and procedures in force
·
Zero oversight of contractual and purchase order issues which
are to the disadvantage of the ITU
·
Satisfaction with the service by its BDT users
Actions:
2612
Maintenance of a roster of companies
2632
Review of administrative agreements
2633
All activities in connection with purchasing of equipment and
services
2634
Keeping project inventories
7
Field personnel service
Annual objectives:
·
No
ITU-caused delay in the recruitment of experts and consultants.
·
Speedy
settlement of travel claims. Administration of experts, outposted and
locally-recruited ITU personnel according to the applicable rules.
·
Satisfaction
within BDT with regard to efficiency of the service.
Performance
indicators:
·
Maintenance
of the expert roster up-to-date; contract offers timely and in
conformity with rules, regulations and accepted practices
·
Security procedures applied
·
Prompt settlement of claims based on the verification that
these are duly substantiated
·
Satisfaction within BDT with regard to efficiency of the
service
Actions:
2613
Recruitment of experts
2635
Maintenance of roster and updating of RCA database
2636
Administration of contracts, travel arrangements, verification of
claims, entitlements and benefits
2637
Updating of RCA database and payroll database (SIGAGIP) and
statistics required by UN system
2638
Coordination with UNDP offices, government or telecommunications
entities
8
Information systems support
Annual objectives:
·
Adherence to deadlines when implementing and maintaining
computerized support systems.
·
A maximum of two ISS-caused problems with the consistency and
transparency of BDT data.
·
All BDT users trained in the BDT applications.
·
99% of the hardware and software required in the BDT ordered
on time.
Performance
indicators:
·
Successful implementation of new systems and requests for
maintenance
·
Adherence to deadlines
·
User satisfaction within BDT
Actions:
2614
Analyze current information flows and work procedures and
design/implement new ones
2639
Prepare BDT administrative database systems for future requirements
and exchange of information
outside
BDT
2640
Upgrade hardware and software, conduct user support and train users
in standard software and
BDT
databases