1 MALAYSIA ONE CALL CENTER (1MOCC)
Details of the organization
Name *
Malaysia Administrative Modernization and Planning Unit (MAMPU)
Country *
Malaysia
Website (URL)
http://www.mampu.gov.my
Type *
Governments
National implementation mechanism
The organization has a strategy for coordinating WSIS Implementation at the national level:
Yes
The organization has a national e-strategy:
Yes
Information about the project
Project title *
1 MALAYSIA ONE CALL CENTER (1MOCC)
Title acronym
1MOCC
Description *
1MOCC is a flagship initiative under the National Blue Ocean Strategy (NBOS) that aims to improve the government service delivery and communication between the public (also refer to as rakyat) and government agencies. Being a trusted government source of information and communication hub that facilitates interaction between public and government agencies, 1MOCC has been receiving large number of transactions, consisting of inquiries and transfer calls. The transactions between 1st January to 31st October 2017 amounted to 936,706 transactions, whereby 99.39% of these transactions were made through phone calls. 1MOCC had handled a total of 6.06 million transactions as of 31st October 2017 since the start of its operation on the 12th November 2012. In further of this, the public have had better experience in dealing with the government agencies via omni-channel provided by 1MOCC, as information is available for 24 hours every single day. On the other hand, it also provides the public with reliable and trusted information thus acting as a single source of authentic information. 1MOCC is an absolute innovation of first contact point in government service delivery to the public and a one of a kind implementation in the world of e-government.
Project website
http://www.1mocc.gov.my
Geographical coverage *
National implementation:
Malaysia
Status *
Ongoing
from 12/11/2012
to
31/12/2017
Partners
NO PARTNERS
WSIS information
WSIS action lines related to this project
*
E-government
Sustainable Development Goals (SDGs) related to this project
Goal 3: Ensure healthy lives and promote well-being for all
Goal 4: Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
Goal 16: Promote just, peaceful and inclusive societies
Project type *
Project
