FixIt: Mobile system for online complaints in Algerian Prefectures

The use of Information and Communication Technologies has increased in different domain, notably in administration. In this project, we are interested to the use of ICT in Algerian Prefectures and on the relationship between citizens and complaint services. Indeed, citizen in his daily life faces many obstacles and problems that disturb him. One of these problems is broken public facilities in as roads, sidewalk, street light, etc. These problems make him resorts to provide many complaints to the Prefecture by going and waiting in large queues and wasting a lot of time and effort due to the unorganized process of receiving complaints. Furthermore, officials, such as the Prefect cannot follow up in real time the resolutions of these problems and the executive institutions. For this, we propose solution by developing a system called FixIt, based on android applications to provide a permanent connection between the citizen, Prefecture services and executive institutions. This system allows the citizen to send complaints from his smartphone, by taking photos, videos and messages. In the other side, the complaint will be sent to the appropriate fixation executive institutions with GPS localization. At the same time, the complaint is sent to the Prefect who will follow the fixation process. This system will save time and effort and will guaranty a fast resolution and good organization of the process.

http://www.centre-univ-mila.dz

National implementation: Algeria

Completed from 01/09/2016 to 01/09/2017

      * E-government

• Goal 3: Ensure healthy lives and promote well-being for all
• Goal 11: Make cities inclusive, safe, resilient and sustainable
• Goal 17: Revitalize the global partnership for sustainable development

• Project
• Database