AI Powered eMrejesho V2 is a centralized government feedback platform that enables citizens, businesses, and public employees to submit complaints, suggestions, inquiries, and compliments directly to the government. With the motto “IAMBIE SERIKALI” (meaning "Talk to the Government"), the system enhances transparency, efficiency, and accountability in government service delivery.

The platform offers multiple submission channels, including web portal, mobile apps (Android, iOS, Huawei), USSD (15200#), SMS, email, and social media (WhatsApp, X, Instagram, and Telegram). This ensures inclusivity, especially for users without internet access or smartphones.

AI-powered features like sentiment analysis classify user opinions as positive, neutral, or negative, reducing human bias and improving response efficiency. Additionally, an AI chatbot provides instant, personalized interactions, ensuring 24/7 service availability.

The system supports end-to-end encryption and adheres to international data privacy standards, ensuring secure and immutable feedback processing. By integrating AI, automation, and multiple communication channels, AI Powered eMrejesho V2 streamlines government-citizen engagement, fostering trust, transparency, and responsiveness in public service management.

Channels: Web, USSD, Mobile App (Android, iOS, Huawei)
Status: Live and operational
Total Feeback: 13,000,000
Total Institutions connected: 900
Number of complains submitted and closed: 12,000,000
Technoloy Used: All open-source from Frontend, Backend, USSD, Mobile, AI, LLM and Database
Data Privacy: Adhered to accounrting international laws, e2e encryption
Transparency: Allows anonymity, Data are imutableimmutable and encrypted at rest and on movement.

https://emrejeshov2.all.tz

• United Republic of Tanzania

• Youth
• Women
• diasporas, students, public and private employees

AI Powered eMrejesho V2 is a replicable system that may be used with a variety of hierarchies, topologies, languages, and organograms by supporting dynamic workflows. Because of its design, it is simple to adapt to any organizational requirements. The system's ability to adapt guarantees that it can be duplicated in various sectors or geographical areas. This versatility makes it an effective tool for managing complaints, suggestions, inquiries, and compliments.

A number of important reasons make AI Powered eMrejesho V2 sustainable. The first advantage is that it has the support of governments that are willing to increase responsiveness and openness, as well as strong political will. Cost-effective because it is domestically developed solutions provide financial sustainability by lowering reliance on outside funding. Being the open-source technology enables ongoing development and modification without incurring significant licensing fees. Strong community support ensures long-term viability by encouraging creativity and problem-solving. Last but not least, local human resources are constantly improved, enabling teams to gradually maintain and enhance the system.

The AI Powered eMrejesho V2 platform promotes inclusive community engagement through ICT solutions, which is consistent with WSIS ideals. It gives people the ability to communicate with the government, express their concerns, and get feedback even to rural and remote areas. This strategy improves social inclusion, accountability, and transparency. AI Powered eMrejesho V2 closes the digital divide and increases community engagement by enhancing service delivery and guaranteeing equal access to information. Additionally, its user-centered design makes it easier for residents and authorities to communicate, which promotes proactive engagement and builds trust. In the end, this helps to increase societal well-being and sustainable development.