The project integrates 5G messaging with AI-driven intelligent operations to establish a comprehensive smart service system covering the entire chain of "monitoring – early warning – response – service." This initiative marks a significant breakthrough in the State Grid’s digital operations, shifting from passive response to proactive service. this project marks the first deep integration of 5G message's rich media capabilities into power grid service scenarios. By leveraging federated learning to build precise user profiles, it enables intelligent work order classification, highly effective maintenance warnings, and embedded electricity service notifications. In typical scenarios, community coordinator processing efficiency has increased by 20%, while the acknowledgment rate among key industrial users has reached 100%. By leveraging AI-driven operational strategy optimization, the project has achieved a 30% reduction in energy consumption, with an annual carbon reduction equivalent to planting 12,000 trees.
In terms of social value creation, the project serves over 40 million electricity users, achieving a customer satisfaction rate of 92% while reducing annual paper consumption by approximately 380 tons. It provides an independent and controllable “Zhejiang Model” for the energy industry, fully empowering grid security, business efficiency enhancement, and service quality improvement. Furthermore, it contributes a Chinese solution to the development of the Global Energy Internet.

https://www.zj.sgcc.com.cn

• zhejiang, China

• Youth
• Older persons
• Women
• Indigenous and nomadic peoples
• People with disabilities
• The unemployed
• The poor
• Migrants
• Refugees and internally displaced people
• Remote and rural communities

1. Lightweight transplantation of intelligent work order notification.
Core capability: A 5G messaging-based work order classification engine that supports emergency work order identification, process tracking, and automated result feedback, improving work order processing efficiency by 20%.
Applicable scenarios: Suitable for multi-level linkage required public service fields (such as municipal repair, emergency response), especially suitable for scenarios with dispersed grassroots personnel and difficulty in closed-loop work order management.
2. Scenario expansion of precise user service
Core capability: Relying on the "data label system + platform of federated learning" to achieve dynamic modeling of user profiles and precise push of electricity usage activities, serving tens of millions of users.
Applicable scenarios: Can be replicated to fields requiring refined operation such as financial product recommendation, government policy notification, and commercial marketing.
3. Standardized output of industry-level 5G messaging
platform Core capability: Through the State Grid 5G messaging operation and management platform, it realizes full-process standardized control of message sending, effect monitoring, and link guarantee, processing over one million messages daily. Applicable scenarios: Suitable for industries requiring high-concurrency and high-reliable message delivery (such as transportation scheduling, medical emergency, public warning).

This project constructs a sustainable closed loop with a "Technology Iteration – Model Enhancement – Ecosystem Synergy" triad, ensuring continuous value release through an autonomous and controllable technical foundation, a flexible O&M system, and a jointly built industrial ecosystem. Specific manifestations are as follows:
1. Technical Sustainability: Compatibility Architecture and Dynamic Evolution Capability
Core Design:
Forward compatibility of 5G messaging platform
Continuous evolution of AI capabilities
2. Model Sustainability: Closed-loop Mechanism and Talent Endogenous System
O&M Model Innovation:
Long-term driver of intelligent O&M
Three-level system of 5G messaging service ecosystem
Talent Assurance:
The 5G messaging operation team adopts a "business expert + data scientist + communication engineer" triangular structure, conducting cross-industry joint training annually to absorb operational experience from finance, healthcare, and other fields.
3.Ecosystem Sustainability: Standard Leadership and Value Symbiosis Network Standardization Output
Taking the lead in formulating industry standards such as the "the state grid’s 5G Messaging Application Technical Specification", encapsulating capabilities such as intelligent work order classification and federated learning precise push into purchasable standardized service modules.
Ecosystem Collaboration:
Cross-border value cycle: After desensitization, electricity data labels empower the government to accurately issue enterprise electricity subsidies, which in turn improves the satisfaction of state grid’s customers;
4. Green Sustainability: Digital Empowerment and Carbon Efficiency Management Invisible
Carbon Reduction:By replacing paper notices with 5G messaging, it reduces paper usage by an average of 380 tons annually;
Explicit Control: Based on AI energy-saving algorithms intelligently schedules message delivery during peak and off-peak periods to achieve effective power saving.

This project constructs a sustainable closed loop with a "Technology Iteration – Model Enhancement – Ecosystem Synergy" triad, ensuring continuous value release through an autonomous and controllable technical foundation, a flexible O&M system, and a jointly built industrial ecosystem. Specific manifestations are as follows: 1. Digital Inclusion: Eliminating the "Service Gap" and Empowering Vulnerable Groups Practices: Age-friendly Renovation Universal Reach Skill Diffusion WSIS Value Mapping: Narrowing the digital divide and ensuring equal access to information and communication technology for all. 2. Green Low-Carbon: Technology-Driven "Invisible Carbon Reduction" and Building an Ecological Community Practices: Paperless Service Energy Efficiency Optimization Green O&M WSIS Value Mapping: Using digital technology to reduce resource consumption and promote environmental sustainability. 3. Universal Service: Precisely Matching Needs and Assisting Livelihood Improvement Practices: Poverty elimination campaign Eliminating Energy Poverty Health Assurance WSIS Value Mapping: Using ICT technology to improve the accessibility of basic public services and improve people's well-being. 4. Collaborative Innovation: Building a Community Digital Community Practices: Open Platform Empowerment Data Co-Governance Knowledge Sharing WSIS Value Mapping: Promoting multi-party collaboration and building an inclusive digital innovation ecosystem. 5. Education Empowerment: Activating the Community's "Digital Gene" Practices: Skill Popularization Youth Cultivation Women's Empowerment WSIS Value Mapping: Enhancing the capabilities of all people through digital education and promoting socially equitable development.