e-Call is an application designed to save lives by enabling vehicles equipped with electronic safety systems to automatically contact 112 Emergency Call Centers in the event of a traffic accident. The system instantly transmits the vehicle’s location and critical data to the 112 Emergency Call Center immediately following an accident, ensuring a rapid response even if the victims are unconscious.
The project is enhanced by the e-Call module integrated into the New Generation 112 software. This module allows call center operators to view the accident location, vehicle information, and other Minimum Data Sets (MDS). Operators can request this data again if necessary and are also able to call back the accident vehicle.
Furthermore, the system analyzes the severity of the accident and directs the relevant units based on the urgency of the situation. The e-Call Project aims to reduce response times in traffic accidents, ultimately increasing survival rates. Designed to comply with European Union standards, the system is also compatible with international e-Call infrastructures.
Under the C6 category, this project offers innovative solutions in emergency management by improving traffic safety and ensuring more efficient use of resources.

https://www.112.gov.tr/uyumlastirilmis-arac-ici-acil-cagri-sistemi-projesi

• Türkiye (Republic of)

The e-Call Project is highly replicable due to its standardized approach and compatibility with international emergency response systems. The project is designed based on the European Union’s e-Call standards, making it adaptable for integration into various national emergency infrastructures.

The key factors supporting its replicability include:

1. Standardized Technology: The system operates using internationally recognized protocols, allowing easy adaptation across different countries and regions.
2. Scalability: It can be implemented at different levels, from national to regional, and adjusted to fit local emergency response needs.
3. Integration with Existing Systems: The e-Call module can be incorporated into current emergency communication networks and automotive safety systems, reducing the need for extensive infrastructure changes.
4. Cross-Sector Collaboration: The project involves partnerships with healthcare institutions, the automotive industry, technology companies, and government agencies, making it easier to replicate in regions with similar collaboration structures.
5. Cost-Effectiveness: Since the system relies on digital infrastructure, the financial burden of replication is lower compared to building entirely new emergency communication systems.

Potential challenges in replicating the project include differences in regulatory frameworks, variations in digital infrastructure, and the need for public awareness campaigns. However, with proper adaptation and strategic implementation, the e-Call system can significantly enhance emergency response capabilities worldwide.

The e-Call Project is sustainable in economic, social, and environmental aspects, ensuring long-term effectiveness in emergency response systems.

Economic Sustainability: By enabling faster medical intervention, the project reduces long-term healthcare costs associated with delayed emergency responses. Efficient resource allocation minimizes unnecessary ambulance dispatches and optimizes the use of healthcare infrastructure, ensuring cost-effectiveness over time.

Technological Sustainability: The system is designed to integrate with evolving digital health technologies, ensuring adaptability as new innovations emerge. Compliance with European Union and international standards allows for continuous improvements, making the project a lasting component of emergency response systems worldwide.

Environmental Sustainability: The e-Call system optimizes emergency vehicle routing, reducing fuel consumption and emissions. By preventing unnecessary dispatches and ensuring direct navigation to accident sites, it contributes to a more eco-friendly emergency management approach.

Social Sustainability: By ensuring equal access to emergency services, the project reduces disparities in healthcare access, particularly for individuals in rural or disadvantaged areas. Public awareness campaigns and collaborations with the automotive industry enhance long-term adoption and usability.

With its economic efficiency, adaptability to technological advancements, eco-conscious approach, and commitment to equitable healthcare access, the e-Call Project is a sustainable initiative designed for lasting impact.

The e-Call Project promotes WSIS values by leveraging ICTs for social good, enhancing accessibility, and fostering innovation within emergency response systems. 1. Bridging the Digital Divide: The project ensures that emergency healthcare services are accessible to everyone, regardless of geographic or socio-economic status. By automating emergency calls, even unconscious victims or those unable to call for help can receive immediate medical attention. 2. Innovation for Public Safety: Aligned with WSIS’s commitment to ICT-driven solutions, the e-Call system integrates digital emergency communication into vehicles, demonstrating how technology can enhance safety, reduce response times, and save lives. 3. Strengthening Public-Private Partnerships: The project fosters collaboration between governments, healthcare institutions, automotive manufacturers, and technology providers, reflecting WSIS’s emphasis on multi-stakeholder engagement for sustainable ICT solutions. 4. Ensuring Inclusive and Equitable Healthcare: By enabling automatic emergency response for all drivers and passengers, the e-Call system directly supports WSIS’s vision of using ICTs to improve health and well-being for communities, ensuring no one is left behind. 5. Raising Awareness and Capacity Building: Public education initiatives on the use and benefits of e-Call contribute to digital literacy and increase community resilience in emergency situations, further aligning with WSIS values of empowerment through ICT. By integrating technology, inclusivity, and innovation, the e-Call Project actively promotes WSIS values, improving emergency response systems and saving lives in the community.