Bin Wariqa service is a digital community service that aims at saving lives. The service ensures emergency medical cases at hospitals are assisted as fast as possible by enabling the necessary doctor to reach the hospital faster using their own vehicles, with the aid of a smart app. The smart app allows doctors to communicate their locations instantly to traffic digital monitoring rooms, which automatically provides the fastest route to the hospital avoiding traffic and giving them exceptions such as using dedicated emergency road lanes and – if necessary – safely going over the speed limit.

Bin Wariqa is named after the first Emirati doctor who was offering alterative medicines to communities. The idea of the project was initiated by the community, designed with the participation of relevant stakeholders, and implemented through a partnership between the Ministry of Interior and medical entities in the UAE.

Since its inception in 2020, Bin Wariqa service was used by more than 300 doctors in various hospitals nationwide, attending to more than 500 critical and emergency cases. Bin Wariqa provides a success story with proven impact, particularly on social inclusion by offering medical emergency cases with fast assistance regardless of race, religion or gender.

http://moi.gov.ae/

• United Arab Emirates

• Youth
• Older persons
• Women
• Indigenous and nomadic peoples
• People with disabilities
• The unemployed
• The poor
• Migrants
• Refugees and internally displaced people
• Remote and rural communities
• Doctors Specialists in Medical emergencies

The Ministry of Interior was is keen to transfer knowledge and the desired goal of the service and its importance in raising the efficiency of joint government services, as meetings were held periodically, and the challenges were limited by measuring doctors’ satisfaction with the service, taking into account the proposals of the coordinators from the medical authorities to develop the electronic system and work on its application, and work on development continuous service. In addition to working on introducing the service to the delegations, exchanging experiences, and transferring the experience between the local & international authorities by reviewing it in local exhibitions and conferences.

The Ministry is working on continuous development and achieving sustainability through the Bin Wariqa service project in ensuring the continuity and technical improvement of the service
In addition to the continuity of the process of training doctors
The scope of service can be expanded and more specializations can be added to doctors
There is also a work team to follow up and continuity of service operationally. Which is based on continuously monitoring the technical and operational challenges and obstacles and improving the service in addition to studying and identifying the continuous future requirements and variables, not to mention the speed of decision-making according to the optimal use of large and open data extracted from applications of electronic and smart systems

Bin Wariqa service adopts (WSIS) values, most notably: • Justice: responding to emergency cases and facilitating doctors' access to patients in critical cases, regardless of the patient's nationality, gender, race, or religion. • Solidarity: Bin Wariqa service has achieved the solidarity of all members of society and the concerned authorities in order to facilitate doctors’ access to critical cases • Joint responsibility: The joint responsibility in the Ben Wariqa service was achieved through the cooperation of the authorities responsible for health facilities (hospitals) with the Ministry of Interior in creating and developing the service.