The objectives of the TCCM is to provide an alternative forum to civil courts for consumers to claim redress in respect of any goods and services purchased in a convenience, fast manner and at a minimal cost; to hear and determine claims in an independent and just manner; and to develop the law on consumer protection.

The Tribunal has jurisdiction to hear claim for redress for the purchase of goods or services permitted under the jurisdiction of the Tribunal as provided under Act 599; a claim where the total amount does not exceed RM50,000.00; and a claim which accrues within three years of the claim.

For the period from 2016 to February 2022, TCCM has successfully handled a total of 30643 consumer claim filings involving a claim value of RM 169,640,893.95 and the value of awards in the form of money obtained by consumers is as much as RM43,440,606.04 as well as other awards that are not in the form of money.

A total of 27860 (90.9%) of the 30643 cases filed have been successfully resolved by the TCCM for the period 2016 to February 2022

Before the establishment of TCCM, all disputes between consumers and traders, suppliers or manufacturers of goods or service providers had to be brought to civil court which involved complicated, high cost and time-consuming procedures. But, with TCCM, users can obtain justice through an efficient system without having to be physically present. In line with TCCM's objective to facilitate users to make compensation claims easily and quickly.

https://ttpm.kpdnhep.gov.my

• Malaysia

TCCM is replicable to claim project such as tribunal for home buyer claims because they are using similar business process flow

This project is sustainable because it can provides an alternative channel other than the civil court for consumers to claim compensation regarding the purchase of goods or services supplied from traders or service providers in an easy, cheap and fast way.

TCCM serves to hear and adjudicate consumer claims made under the act and subject to the provisions of the consumer protection act 1999 (act 599), independently, fairly, easy, cheap and fast way.