- NTRA has established a new consumer support channel for people with disabilities; “Deaf & mute”; through which they can contact consumer support center via video and chatting solutions.
- A special team of dedicated sign language translators are assigned to this channel, which is user-friendly, and accessible through NTRA website.
- Consumers can register and follow up on complaints easily via a proper set of procedures. They can also, inquire about related service providers’ offers.
- Establishing such solution supports social solidarity and equality, ensuring full and equal access to information, knowledge and services, as well as inclusion in the information society.
- This solution increases consumers’ trust in NTRA’s effective role in protection of consumers’ rights.

https://www.tra.gov.eg/ar/

• Egypt

• People with disabilities
• Deaf & mute

The portal can be replicated in other sectors.

The portal is sustainable.

The portal is established for supporting the needs of the consumers segment of people with disabilities, ‘’deaf and mute’’, to ensure them full access to information, knowledge and services, as well as inclusion in the information society. The portal comes within the Egyptian national strategy for digital transformation, which targets the inclusion of all for ICT services.