Subscribers were not able to terminate contracts easily, faxes were asked by operators and consumers were struggling to fulfil the procedural requirements, by this project using e-Government portal any subscribers submit their termination request to operators through e-Gov Portal.

Subscriber should several types due to security requirements. First way is consumer can use her/his eID card chip&PIN feature. Second one is using banking account session transmission ie. once consumer is logged in any Turkish bank by at least 2-factor authentication he/she may click eGovt Portal. Third way is using e-signature cards or mobile e-signature.

Once signed in eGov portal web services asks all operators (sending users National ID number) whether there is a registration on their databases as subscriber and lists his/her all subscriptions. eGovt Portal user selects the subscription to be terminated and proceeds.

Service can be used by all citizens, immigrants, expats etc. only tourists cannot use, but once they get a foreigner ID number they also can use.

During pandemic conditions especially disadvantageous groups (elder people, physically disable people, rural areas inhabitants) are happy to be able to terminate contracts at their homes without being obliged to visit operator shops or try to find a fax machine.

By terminating service consumers may seek for a better competitor and subscribe new operator. This facilitates operator shifts, promotes competition and protect consumers.

https://www.turkiye.gov.tr/btk-abonelik-fesih-basvurusu

• Türkiye (Republic of)

• Youth
• Older persons
• Women
• People with disabilities
• The unemployed
• The poor
• Migrants
• Refugees and internally displaced people
• Remote and rural communities

Any country having a eGovt portal may replicate

Due to demand and facilitating peoples lives this projet sustainability is important

Project increases inclusiveness by extinguishing physical presence of termination procedure. Also provides security for users by facilitating secure ways of authentication.