The GoWhere Suite is a ground-up initiative by GovTech’s Government Digital Services (GDS) team. It was created during the Covid-19 crisis to address the following needs: - Rapid & reliable source of information - Location/eligibility-based information query/discovery - Inclusivity to maximise the reach of info - OpsTech integration to support government distribution ops Having assisted several government campaigns, GoWhere Suite has evolved to become a mini tech stack by itself (to be explained in the next segment). In less than a year, the GoWhere suite has been used in 11 Government initiatives, totalling 14 million visits and 48 million API transactions. Key highlights of the project activities and results include: A) Mask GoWhere & Poster GoWhere: Three rounds of mask distribution exercises saw 4 million visits, 2.3 million unique visitors since Feb 2020 - Disseminate mask collection info quickly and accurately during the crisis, - Support the operation of Government call centre based on the “source of truth” data on Mask GoWhere - Poster Gowhere to create standardised multilingual posters with the most up-to-date information on the distribution exercise. B) Support GoWhere: 2.4 mil visits, 1.3 mil unique visitors since Apr 2020 A single platform for citizens to find the help they need. The eligibility checker function brings clarity on what schemes each person qualifies for. C) Pass GoWhere & Identity GoWhere: APIs were called 48 mil times Foreign​ ​workers residing in dormitories use this site to apply for an exit pass before going to the Recreation Centres. This information is piped into Safe Entry and SG WorkPass for enforcement purposes.

https://www.gowhere.gov.sg/

• Singapore

Gowhere is an end-to-end distribution stack that promotes strong reusability and increases in efficiency for Covid communications and ops with every iteration. It is a mini tech stack that consists of the following: I. React Gowhere - A design system library to allow a new location-based query website to be set up within hours, instead of weeks. II. Identity Gowhere - It constitutes a basic authentication module that we have setup to cover all residents in Singapore (citizens, PRs, workpass holders, long term social visit pass holders, and foreigners). III. Pass GoWhere - To perform status query of foreign workers staying in dormitories, to find out whether they are allowed to leave the Dorm for work/leisure purposes. IV. Poster Gowhere - Support OpsTech integration for PA staff members across 89 Constituency Divisions, 109 Community Clubs/Centres to manage several functions e.g. distribution location data entry, poster generation, stock level updates etc). V. Benefit Engine - It facilitates data capture of different criteria and powers the front-end search. VI. CDNGowhere - A central content management console that powers multiple Gowheres’ frontend. This continuous and quick improvement led to pervasive use of the stack. Such digital solutions were not adopted by the government before. It also helps to promote a “One-Government, cross-agency, user-centric” narrative.