The General Authority of Customs in Qatar is the government authority responsible for monitoring import and export of goods in and out of the State in accordance with the governing legislation in this regard.
In order to achieve its objectives, for which it was created, and to be able to exercise its customs competencies, the General Authority of Customs applies several legislations that are at the core of its competence.
Since monitoring the import is the core priority, GAC decided to partner with leader IT companies to embrace the Digital Transformation journey to help the transform the monitoring and audit process and harness the power of Artificial Intelligence.
Processing the documents and images submitted into the system (Invoices, Certificates of Origin, Declaration Forms, etc.) is subject to human errors and tampering attempts like missing documents or mismatching HS codes, invoice details and certificate of origin, etc. This causes a huge loss of income and inaccurate monitoring and reporting of import into the country.
By using Azure cloud services and Artificial Intelligence [Cognitive Services], all documents and images will be processed and analyzed against all of the business rules (mismatching details, missing documents, etc) generating reports, alerts and dashboards for the decision makers, along with analyzing the common patterns of the rule violations and the root causes of it making what used to take months of manual work to be achieved in minutes more accurately and efficiently. Hundreds of millions of records and terabytes of images will be inspected and the results will be used to develop a future understanding of patterns to predict risks and human mistakes. Going forward, all future records will be inspected immediately and flagged for any rule violation.
The AI model will be extremely agile and welcoming for any changes in the business rules, what-if scenarios, prescriptive analysis, etc.

https://app.powerbi.com/links/

• Qatar

Before implementing this project, the entire Audit procedure was being done in a manual, time consuming and paper-based way:
1. Manual Auditing of documents with a huge backlog (>5M documents over 4 years)
2. Big resource pool of auditors unable to process imports within the required legal period
3. Lack of accuracy in auditing which led to a huge loss in revenue

With the help of this solution, we were able to completely remove the need to audit the declarations documents manually and reduced the Auditors hours on a larger scale:
1. Time saving by reducing the manual audit by up to 80%
2. Increase productivity by accelerating the audit, minimizing human error and increasing revenue from missed taxes (More than 4.5M Riyals as of today)
3. Processing around 18,000 documents per hour instead of a couple of hundred per day

The system mainly focuses on Digital Transformation and Capacity building aspects of WSIS. By using the cutting-edge technology for large business day to day operations.