Project Details


WSIS Prizes Contest 2021 Nominee

Qiwa Platform


Description

In recent years the labor sector in Saudi Arabia has been developed rapidly, which allows HRSD to innovate new platforms and services, and being dynamic to adapt new ideas in short time.

Qiwa Platform for the provision of solutions and services in an effort to improve electronic services for the business sector. Qiwa is the empowerment, localization, business continuity and will be the engine of the job market in Saudi Arabia.

Since Qiwa is launched in 2019, more than 500,000 registered establishments, more than 10,500,000 employee profiles, 279641 daily visits, 788,743 visas issued, 66,775 working licenses, 127,021 established policies approved, 13,884 The number of issued incorporation visas, 4,763 Number of establishments benefiting from incorporation visas. 83% of procedures upgraded to simplify businesses. 90% customer satisfaction with services.
During 2020 only the "Amicable Settlement service" had more than 87,352 cases with more than 4,163 million Saudi Riyals (1,110 million US Dollars) settled to workers.

Before Qiwa, both employees and employers found difficulties in HRSD services. In the past, some services took 8 months (e.g. issuing a labor visa). Now Qiwa providing all those services with few clicks and within a few minutes.
Qiwa now is preparing to launch new services related to Labor Reform Initiative (LRI) will give expatriate workers freedom to secure exit and re-entry visas, receive the final passport exit stamp and gain employment in Saudi Arabia without the approval of a sponsor.

The initiative expected to enhance the competitiveness of the local Saudi labor market and expected also increase the Kingdom’s ranking on international competitiveness indicators because the initiative (via Qiwa services) will bring the labor regulations into line with international practices. HRSD is seeking to boost its private sector and make it more attractive to foreign talent.

Qiwa expected the launch of the new services during Mar 2021.

Project website

https://qiwa.sa/en


Action lines related to this project
  • AL C1. The role of governments and all stakeholders in the promotion of ICTs for development
  • AL C3. Access to information and knowledge
  • AL C5. Building confidence and security in use of ICTs
  • AL C6. Enabling environment
  • AL C7. E-government
  • AL C7. E-business 2021
  • AL C7. E-employment
  • AL C7. E-environment
  • AL C8. Cultural diversity and identity, linguistic diversity and local content
  • AL C10. Ethical dimensions of the Information Society
  • AL C11. International and regional cooperation
Sustainable development goals related to this project
  • Goal 5: Gender equality
  • Goal 8: Decent work and economic growth
  • Goal 9: Industry, innovation and infrastructure
  • Goal 10: Reduced inequalities
  • Goal 11: Sustainable cities and communities
  • Goal 16: Peace, justice and strong institutions
  • Goal 17: Partnerships for the goals

Coverage
  • Afghanistan
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Azerbaijan
  • Bahrain
  • Barbados
  • Burundi
  • Belgium
  • Benin
  • Bangladesh
  • Bahamas
  • Bhutan
  • Bosnia and Herzegovina
  • Burkina Faso
  • Bolivia
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Belarus
  • Belize
  • Central African Republic
  • Canada
  • Czech Republic
  • Chad (Republic of)
  • Chile
  • Cambodia
  • Cameroon
  • Comoros
  • Colombia
  • Costa Rica
  • China
  • Croatia
  • Cuba
  • Cape Verde (Republic of)
  • Cyprus
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Democratic Republic of the Congo
  • Democratic People's Republic of Korea
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Fiji
  • Finland
  • France
  • Gabon
  • Gambia (Republic of the)
  • Guinea-Bissau
  • Georgia
  • Germany
  • Ghana
  • Greece
  • Grenada
  • Guatemala
  • Guinea
  • Guyana
  • Haiti
  • Holy See
  • Honduras
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran (Islamic Republic of)
  • Ireland
  • Iraq
  • Italy
  • Côte d'Ivoire
  • Jamaica
  • Jordan
  • Japan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Libyan Arab Jamahiriya
  • Liechtenstein
  • Liberia
  • Lithuania
  • Luxembourg
  • Madagascar
  • Malaysia
  • Mauritius
  • Marshall Islands
  • Malta
  • Mauritania
  • Republic of North Macedonia
  • Maldives
  • Mexico
  • Micronesia (Federated States of)
  • Mali
  • Malawi
  • Monaco
  • Montenegro (Republic of)
  • Republic of Moldova
  • Mongolia
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal (Republic of)
  • Niger
  • Netherlands
  • Nicaragua
  • Nigeria
  • Norway
  • New Zealand
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Papua New Guinea
  • Poland
  • Portugal
  • Congo
  • Palestine
  • Qatar
  • Korea (Rep. of)
  • Romania
  • Rwanda
  • South Africa
  • Samoa
  • Saudi Arabia
  • Serbia
  • Senegal
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • San Marino
  • Solomon Islands
  • Somali (Democratic Republic)
  • Spain
  • Sri Lanka
  • South Sudan
  • Saint Kitts and Nevis
  • Saint Lucia
  • Sao Tome and Principe
  • Saint Vincent and the Grenadines
  • Sudan
  • Suriname
  • Slovenia
  • Kingdom of Eswatini
  • Sweden
  • Switzerland
  • Syrian Arab Republic
  • Tajikistan
  • Thailand
  • Timor-Leste
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Turkmenistan
  • Tunisia
  • Türkiye (Republic of)
  • Tuvalu
  • United Arab Emirates
  • Uganda
  • United Kingdom
  • Ukraine
  • Russian Federation
  • United Republic of Tanzania
  • Uruguay
  • United States of America
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Viet Nam
  • Yemen
  • Zambia
  • Zimbabwe

Status

Completed

Start date

2019

End date

2021


Target beneficiary group(s)
  • Youth
  • Women
  • Indigenous and nomadic peoples
  • People with disabilities
  • The unemployed
  • The poor
  • Migrants
  • Refugees and internally displaced people
  • Remote and rural communities

Replicability

During the last year 2020, Saudi Arabia chaired the G20 and chaired the Gulf Cooperation Council (the Arab States of the Gulf). During the meetings and conferences concerned with the labor sector and employment. Saudi Arabia exchanged the experience and vision of the labor sector initiatives and services with other countries. Saudi Arabia helped in improving the legislation and policies of labor and employment in other countries. Qiwa platform is the implementation of the labor sector initiatives and services, and Qiwa services planned to be extended to cover more segments regionally and internationally


Sustainability

Qiwa platform is a program initiated by HRSD with cooperation with the private sector to improve the labor sector services, under contract frame PPP (Public Private Partnership). Where a private company develop the Qiwa platform, and utilizes the provided services fees for continuous improvement of the Qiwa platform, and produce new services, with mutual benefits for all parties HRSD, Qiwa platform customers, and the private sector company


WSIS values promotion

Qiwa is targeting automating all labor services. Allowing more establishments including small and medium enterprises to enter the labor market and providing more jobs. Increasing the fairness of the relationship between employees and employers. Attracting international talent to join the Saudi labor market. Leading economic growth by implementing international standards for the labor sector. Enabling both youth and women to join the Saudi labor market by providing jobs that match their expectations and enhancing their skills. Gender equality in workplaces, salaries, and working conditions


Entity name

Ministry of Human Resources and Social Development (HRSD)

Entity country—type

Saudi Arabia Government

Entity website

https://www.hrsd.gov.sa