ICA Smart Channels is a web-based, state-of-the-art online platform where citizens and residents of the UAE can perform standard governmental procedures from the comfort of their homes or offices, using any internet-connected device with a web browser.

With ICA Smart Channels, users can apply for +600 services such as passport renewal, visa permits, employment permits… etc. without having to halt their workday or get stuck in traffic congestions. Moreover, the platform is integrated with powerful backend systems that support rapid processing of applications, which adds great value to the overall user experience.
Taking UAE as an example, ICA eChannel represents the largest e-Government services platform in the country, with +280 services implemented and ready for use, and millions of transactions performed per month.

• Online platform that can be accessed through any web browser (desktop, mobile, or kiosk)
• Powerful backend integrations that enable the rapid processing of applications
• 600+ Standard services ready for implementation to enhance e-Government operations
• Capability to establish connections with the incumbent government entities to validate submitted information and reduce the number of required attachments
• Advanced identity verification options using ID readers, e-signatures, and message verifications in order to allow only authorized people to access the services

The project’s goals align with SDGs 4, 9, 8, 11, 16, and 17 by focusing on lifelong learning opportunities for all, sustainable industrialization, by fostering innovation, promoting peaceful and inclusive societies and revitalization of the global partnership for sustainable development.

https://smartservices.ica.gov.ae/echannels/web/client/default.html#/login?langarr

• International

• Youth
• Older persons
• Women
• People with disabilities
• The unemployed
• The poor
• Migrants
• Remote and rural communities

In a nutshell, ICA's experience in transforming into a "smart/digital government" and enabling customers to access its services through the smart application is an example to be emulated at the regional and global levels, especially with respect to using the identity management system in providing these services.
ICA stresses the importance of rolling out and sharing the ICA Smart Channels experience to accelerate the success pace of smart and digital transformation projects adopted by government agencies and ministries in cooperation with their strategic partners, both in the public and private sectors, in line with the UAE National Agenda and UAE Vision 2021.
ICA undertakes to provide its electronic services to customers using the best procedures, with the objective of reducing the number of customers at service centers, saving customers' time and effort, and streamlining procedures carried out by the customer at home or any location, in implementation of the vision of the wise leadership.

ICA Smart Channels has provided a fundamental re-engineering of registration services, targeting the lowest possible number of steps for a given procedure, which was reflected favorably and remarkably on a number of factors. Service provision time was cut down from 45 minutes to 2 minutes, curtailing direct and indirect material cost incurred by the customer and the operational cost sustained by ICA through reducing the number of staff required to provide the services. The application helped provide new channels for communication with customers.

ICA has developed a unified and fully automated platform allowing, in cooperation with partners, for smooth and simple communication between ICA and all its partners, including individuals, government agencies and companies, with a view to going paperless. ICA seeks to complete the electronic linking process to allow for data provision and exchange via an electronic system that will actively help achieve integration between ICA and its various partners in terms of service provision and standardization of relevant policies and procedures, and provide means of data verification via ICA's own systems in a secure, reliable and consistent manner. Certain procedures have been re-engineered and the potentials of smart devices have been tapped to facilitate submitting and attaching electronically scanned documents by the customer as one of the steps to obtain certain services. The application was launched on the User Experience Lab (UX Lab).

The project’s goals align with SDGs 4, 9, 8, 11, 16, and 17 by focusing on lifelong learning opportunities for all, sustainable industrialization, by fostering innovation, promoting peaceful and inclusive societies and revitalization of the global partnership for sustainable development.

Key Features: • Online platform that can be accessed through any web browser (desktop, mobile, or kiosk) • Powerful backend integrations that enable the rapid processing of applications • 600+ Standard services ready for implementation to enhance e-Government operations • Capability to establish connections with the incumbent government entities to validate submitted information and reduce the number of required attachments • Advanced identity verification options using ID readers, e-signatures, and message verifications in order to allow only authorized people to access the services