"The System of Receiving, Pursuing, Handling and Responding to the Complaints about Business Licenses (DADVAR)" is a supervisory-responsibility system which began in late 2016 and currently is implemented and utilized in all provinces of the country. This web-based system provides business licenses applicants with the ability of filing and pursuing complaints.
By the means of 14000 dashboards designed dedicatedly for senior executives and regulatory agencies, they are able to monitor the performance and response times of authorities issuing licenses, as well as, public feedbacks about status of license issuance processes. It can be employed for investigating and handling the problems of people in this area.
The goals of this system are:
• Creating an effective and reliable communication between people and the government.
• Identifying and supporting micro and macro businesses and female-headed households
• Eliminating the challenges of economic activists including educated people, artists, entrepreneurs and especially low-income groups.
Moreover, through streamlining the processes, this project leads to improving the business environment specially for small and medium businesses, as well as, promoting economic growth of low-income households. Hence, full implementation of the project will be the key to the country's economic development.
The system is able to cover related court cases without any restriction in the number of cases.
According to relevant regulations, the related authorities are obligated to handle the complaint or refer it to a higher authority (for more investigation) within 7 working days.

http://g4b.ir/

• Iran (Islamic Republic of)

• Youth
• Older persons
• Women
• People with disabilities
• The unemployed
• The poor
• Migrants
• Remote and rural communities
• SMEs

According to objectives of the system including identifying disruptive business bottlenecks (either operational or legal), as well as, establishing a unique portal for handling complains of economic activists in licensing area, it is expected that requirements of all affected entities in state administration level and applicants will alter. Furthermore, with respect to the system’s objectives in promoting and establishing start-ups, issuing business licenses as the prerequisite of establishment of businesses will continue. Thus the system will be extended continuously.

DADVAR system is a part of the national and unique portal of licensing which is managed by the government with the goal of designing an integrated licensing regime based on continuous improvement of business environment. This will lead to a sustainable project.

The DADVAR system is related to C6 action line from WSIS+10 vision in 2020, titled ‘enabling environment’, through comprehensive strengthening of cyberspace, and the social and economic empowerment of SMEs, startups, and businesses of people in rural areas that will result in economic growth and decreasing inequity. By providing credible, transparent and non-discriminatory legal services for business license applicants, not only the system leads to reducing the time of issuing business licenses, and providing clear, timely and accurate responses but also, it contributes to realization of WSIS goals in reducing inequity and poverty. Accessible government’s data that is available in the system will contribute to promote equity, sustainable development, and improvement of our society and create effective, responsive and inclusive institutions at all levels of the covered geographical areas as a result of providing access to justice. Therefore, the project is exactly in line with WSIS policy in action line C6.