“Denuncia Vial” (traffic complaints) is a mobile app that aims to strengthen collaboration that includes neighbors in conflict resolution to help improve the City of Buenos Aires. The application is integrated with miBA login, a unique authentication system for citizens that allows them to access multiple services developed by the Government of the City of Buenos Aires.
Based on Law 451, residents of the City of Buenos Aires can photographically register certain traffic infractions and send them through the app. Once the photographs are uploaded, they are analyzed and for those considered valid, the corresponding fines are issued.
This project complements the continuous controls carried out by traffic agents at critical points, traffic safety cameras and vehicles.
In turn, the application allows residents to expedite complaints of certain traffic violations that are very frequent in the City of Buenos Aires. These complaints are confidential and citizens have access to the complaints records and can check their status.
The application was first published in 2016 and since then, new versions with continuous improvements have been released. During 2019, the app continues to be updated with cutting-edge technologies and we are currently working on a new improvement regarding the process of uploading complaints to increase users’ satisfaction and experience.

https://www.buenosaires.gob.ar/aplicacionesmoviles/ba-denuncia-vial

• Ciudad Autonoma de Buenos Aires, Argentina

Adapting it to other districts, this project can be replicable.

This project is sustainable since it does not harm future generations. It only requires software development.

This initiative promotes the ethical dimension of information society as it encourages the use of technology for the common good and citizens respect (to obey, for example, traffic regulations). At the same time, we ensure the privacy of those neighbors who decide to use this app, a key aspect to be considered in the use of ICT. In addition, this application allows plan preventive measures against traffic violations.