Project Details


WSIS Prizes Contest 2020 Nominee

MyInfo - Enabling seamless digital transactions


Description

MyInfo is a Singapore Government data platform that allows residents to share their personal data digitally with ease. With real-time consent-based access to data items from more than 10 government agencies via Application Programming Interfaces (API), residents are able to populate forms over 420 services across private and public services,

Since on-boarding to MyInfo, there were reports where :
(i) 80% usage by eligible residents
(ii) 80% reduction in transaction time for digital transactions
(iii) 20% improvement in digital transaction completion from better user experience
(iv) 15% increase in approvals due to better data quality
(v) Instant approvals of product/services such as bank account opening, credit card and remittance services.

Project website

https://www.myinfo.gov.sg


Images

Action lines related to this project
  • AL C7. E-government 2020
Sustainable development goals related to this project
  • Goal 9: Industry, innovation and infrastructure

Coverage
  • Singapore

Status

Ongoing

Start date

26 February 2015

End date

Not set


Sustainability

MyInfo provides the ICT infrastructure to play an important role in the digital economy’s ecosystem by making government-authenticated personal data more accessible to government digital services and businesses which fosters innovative digital services to capture new customers. Government digital services and businesses in a changing landscape have to digitalise to deliver more conveniences to citizens which changes the fundamental way in which citizens transact with service providers. As a digital economy takes shape, new employment opportunities in computing and software/application development are created, influencing the choice of academic courses that working adults or students want to partake in to ride the new wave of opportunities. In Singapore’s context, a digital economy drives sustainable economic growth, employment and decent work for all.


WSIS values promotion

MyInfo stimulates public/private partnerships to bridge government-authenticated personal data to businesses with the consent of the individual. This creates an enabling environment dirven by data for businesses to create new digital applications to serve societal needs (services in property, remittance, insurance, finance etc) more efficiently


Entity name

GOVERNMENT TECHNOLOGY AGENCY OF SINGAPORE (GOVTECH)

Entity country—type

Singapore Government

Entity website

https://www.tech.gov.sg