Project Details


WSIS Prizes Contest 2020 Nominee

Mind the sign - UKE for deaf and hearing impaired


Description

The Office of Electronic Communications (UKE) has developed an innovative Accessibility Policy that addresses persons with special needs. The Policy applies to five areas of our activities: customer, communication, services, human resources, and management. Within each of these we do our best to meet requirements of persons with special needs. UKE, as the National Regulatory Authority aims at creation of genuine digital inclusion. It means that each and every citizen is able to fully use all the facilities available and benefit from emerging new technologies. One of our target groups are deaf and hearing impaired customers. It is our responsibility as well as privilege to provide them with the highest quality of service, at each step of their contact with UKE. Therefore, we assist them in all the possible ways - making our website accessible (translation of main articles and documents in the Polish Sign Language), providing a Polish Sign Language translator when required (either in person or online), enabling deaf and hearing impaired persons to equally participate in recruitment process, etc. The deaf and hearing impaired persons are one of our target groups that are included in the Accessibility Policy. The Policy addresses all persons with special needs and is an innovative solution that proves our Office to be accessible to every customer.

Project website

http://uke.gov.pl/en/


Images

Action lines related to this project
  • AL C1. The role of governments and all stakeholders in the promotion of ICTs for development
  • AL C6. Enabling environment 2020
Sustainable development goals related to this project
  • Goal 9: Industry, innovation and infrastructure

Coverage
  • Western Europe and North America

Status

Ongoing

Start date

2000

End date

Not set


Target beneficiary group(s)
  • Remote and rural communities

WSIS values promotion

The Office of Electronic Communications (UKE) has developed an innovative Accessibility Policy that addresses persons with special needs. The Policy applies to five areas of our activities: customer, communication, services, human resources, and management. Within each of these we do our best to meet requirements of persons with special needs. UKE, as the National Regulatory Authority aims at creation of genuine digital inclusion. It means that each and every citizen is able to fully use all the facilities available and benefit from emerging new technologies. One of our target groups are deaf and hearing impaired customers. It is our responsibility as well as privilege to provide them with the highest quality of service, at each step of their contact with UKE. Therefore, we assist them in all the possible ways - making our website accessible (translation of main articles and documents in the Polish Sign Language), providing a Polish Sign Language translator when required (either in person or online), enabling deaf and hearing impaired persons to equally participate in recruitment process, etc. The deaf and hearing impaired persons are one of our target groups that are included in the Accessibility Policy. The Policy addresses all persons with special needs and is an innovative solution that proves our Office to be accessible to every customer.


Entity name

Office of Electronic Communications (UKE)

Entity country—type

Poland Private Sector

Entity website

http://uke.gov.pl/en/