Social Watcher is a large-scale community service which utilizes media and ICT tools and expertise. The service utilizes Artificial Intelligence, Text Mining, Big Data analytics and visualization, and Natural Language Processing to analyze the public opinion regarding political and social issues in Kuwait and study the impact of those political and social issues on the Kuwaiti society. Through this analysis, our platform monitors content and activities on social media in Kuwait, identify and analyze public opinion trends, analyze public sentiment, and finally delivers analytics reports, infographics, and interactive dashboards showing the results of our analysis in an open, transparent, objective , and scientifically motivated manner. The analytics reports are published on our mobile friendly web platform, social media, local media and circulated among interested professionals.

In addition, Social Watcher web platform allows the public users to view trending Twitter tweets, hashtags, media, and images in Kuwait for the last 24 hours (data are automatically updated every 24 hours) . In this respect, Social Watcher utilize an application (Social Intelligence) developed by Information Age Consulting (one of the two partners participating in Social Watcher project). The application of Twitter trends utilizes Trendsmap API to collect trending Twitter data for Kuwait. Kuwait Twitter Trends section on Social Watcher web platform, which is available as an open access tool, allows the audience to understand the current trends in Kuwait on Twitter in a dynamic and constantly updated manner.

The analytical reports, infographics, and dashboards published on Social Watcher web platform provide an effective tool for the decision makers, media professionals, political analysis, and the public which helps them in understanding public opinion trends and sentiment on social media towards political and economic issues in Kuwait and the change in these trends within a specific timeframe.

https://watcher.social

• Kuwait

• Youth
• Journalists, media professionals, decision makers, politicians, professionals Interested in the Kuwaiti public affairs, and the general Public

Through using the same analysis methods and applying and adapting the same social media analytics and visualization tools to the social media content published in other societies and countries.

The project is sustainable through continuous Research and Development (R&D) to enhance the social media analytics, text mining, and natural language processing tools and methods we use and through responding to user's feedback.

Social Watcher promotes WSIS values related to the proper utilization of ICT to deliver analytics and insights related to the local political and social issues discussed on social media. The use of Big Data analytics and visualization Artificial Intelligence, Text Mining, and Natural Language Processing helped Social Watcher in providing its audience with clear and dynamic picture of the public opinion trends, sentiment, and interaction on social media in addition to the change in these aspects over periods of time. Moreover, the project promotes WSIS values related to Access to information and knowledge. This is achieved through our web platform which is an open access platforms that allows free access to our reports, infographics, and analytical interactive dashboards, charts, and data. Our web platform represents a digital public archive of reports and analytics related to the issues discussed on social media about Kuwaiti political and social issues. This also helps in bridging the Digital Divide in the Kuwaiti Society and represents a model of utilizing ICT application in all aspects of life. These factors help in building an inclusive Information society in Kuwait in accordance with WSIS action line entitled “ICT applications: benefits in all aspects of life”. In addition, the project promotes WSIS values related to "Building confidence and security in the use of ICTs". In this respect, Social Watcher platform helps in highlighting and countering spam, automated, and fake social media accounts and the usage of these accounts to spread rumors and fake information in the Kuwaiti society. Social Watcher uses Artificial Intelligence, Big Data analytics, and visualization to identify spam and bot activities on social media like Twitter bots. In this respect, we highlight these accounts and activities in our reports, infographics, and interactive dashboards to allow our audience to distinguish real contributions on social media from the propaganda/bot contributions.