It is a mobile application available for Android and iOS devices which allows users of telecommunications services in Mexico to access to six useful informative tools, as well as the most important news and information of the sector. It also provides them direct access to the IFT's media service.
The application not only allows users to access and obtain advice for the resolution of their complaints, but also to access to the necessary information in order to hire the best telecommunications services, such as: phone´s coverage, Internet speed, data usage and their contract, so that users are able to compare the existing plans and rates without consuming their data, or receiving notifications of their process status while using their mobile´s browser.
My IFT brings information closer to all consumers, promotes efficient and effective access to information and it seeks the empowerment of their users. It is accessible for people with disabilities, and it is completely free. This app has been available in stores since June 2021 and has been downloaded by more than 100,000 people.

http://www.ift.org.mx/usuarios-telefonia-movil/mi-ift-herramientas-para-usuarios

• Mexico

• Youth
• Older persons
• Women
• People with disabilities
• Remote and rural communities

The mobile application can be replicable at a national level in any country. The National Regulatory Agencies can also develop this type of mobile applications with their own experts according to their market’s needs and information available.

The mobile application was developed purely, which facilitates and does not imply expenses for its management and updates, besides it is scalable, which represents very low costs in the inclusion of new tools, and it uses a free software.
The operation and management of the application is carried out by IFT's own personnel.

My IFT allows to bring information closer to consumers including people with disabilities. It promotes an efficient, equal and effective access to information. Therefore, it seeks to reduce the existing information asymmetries in the country and to empower every user. My IFT provides information and advice, which help population to enjoy the benefits of telecommunications and Information and communications technology (ICT), and to take care of household expenses through the proper contracting of telecommunications services.