Qatar Rail customer web portal and mobile app is a common portal for both Doha Metro and Lusail tram commuters. The application supports user registration, manage travel cards, top-up travel cards, auto top-up, journey history, first & last train information, metrolink bus routes, journey planning and other vital information useful to customer. The website and mobile app are available in English and Arabic language. The customer web portal and mobile application is also accredited for successfully meeting the international accessibility guidelines for web content accessibility and usability (WCAG 2.1) standards to support the right of persons with disabilities and the elderly to access information independently.

As par of QR's 'Greener Travel' program, customer web portal and mobile application was introduced to improve customer experience in traveling with the metro. All the key information such as the nearest station, train timings, facilities available, auto-top up, refund request and many other features that allows the passenger to do it directly from his mobile device. The aim of this project is to improve the commuters’ travel experience, optimize public transport planning and increase public transport ridership for a more environmental-friendly society.

https://www.qr.com.qa/top-up

• Qatar

• Youth
• Older persons
• Women
• People with disabilities
• The unemployed
• The poor
• Migrants
• Remote and rural communities

The project scope can be extended to other transport providers who aim to increase their ridership resulting in reduced carbon emission.

This project aims to increase the public adoption for cleaner and greener mass transport modes over car journeys directly impacting the environment carbon emissions and individual well being.

The aim of this project is to improve the commuters’ travel experience, optimize public transport planning and increase public transport ridership for a more environmental-friendly society. Te ease of buying tickets ,recharding travel cards and find all related information online is helping to attract and retain potential passengers, it is likely that more people will switch from private vehicles to public transportations which can promote sustainability, reduce air pollution and traffic congestion and increase the quality of life of commuters.