The Ministry of Housing and Local Government’s (MHLG’s) mission is to accomplish the national development agenda through people’s housing programmes, municipal and fire services to improve the quality of lives and well-being of the people, guided by the UNESCO’s WSIS Action Lines and the United Nations’ Sustainable Development Goals, in order to achieve MHLG’s vision in “Creating Quality And Sustainable Living Environment In Line With The National Vision”. The ministry’s effort to ensure effective and efficient management of feedbacks received by MHLG on its media statements has led MHLG to innovate an effective media statement management medium through dynamic dashboard and mobile web application called “Media Statement Management System” (e-Media).
e-Media fulfils the National Blue Ocean Strategy’s (NBOS’s) criteria to highly impact and improve 2-way communication between media practitioners and MHLG, and saving RM320,742.00 of government expenses . It enables citizen-centric public service delivery using the “No Wrong Door” policy approach by making it easy for media practitioners to obtain feedbacks on media statements from the relevant responsible personnel in MHLG. e-Media was developed in-house; comprises of a dashboard for management and monitoring of feedbacks on media statements and a mobile web application; and is accessible anywhere, any time.

https://e-media.kpkt.gov.my

• Malaysia

• Youth
• Older persons
• Women
• People with disabilities
• The unemployed
• The poor
• Migrants

The e-Media application blueprint can be widely replicated in any public sector IT project, Industry, Commersial and Institution.

Government Benefits:
a) A centralized database for feedbacks on media statements.
b) Cost saving in the development, maintenance and enhancement of a media statement management system.
c) High impact, low cost, and rapidly executed, in line with the National Blue Ocean Strategy (NBOS).
d) Enables effective communications between media practitioners and the government.
e) Enables the government to plan future development budget by using feedbacks on media statements.
f) Real-time automatic notification on the feedback status of media statements through dynamic dashboard and mobile web.
g) The dashboard enables local and federal government to manage and monitor the quality of services across cities anywhere, any time.
h) Increases efficiency and an innovative concept of development.
i) Increases the MHLG’s productivity by reducing the process of managing feedbacks on media statements.
j) Paperless.

a) It encourages the print and broadcast media as well as new media to continue to play an important role in the information society. b) It allows for appropriate measures, consistent with freedom of expression, to be taken to combat illegal and harmful content in media content.