AI Repository Project
WSIS Prizes Contest 2019 Nominee

BnC Bot


Description

BnC Bot, which stands for Buy & Connect Bot, is a platform supporting enterprises in sales and marketing on messaging platforms and in omni-channel commerce. After 1 year, we have obtained 100,000 Facebook fan pages as customers, 32 million users (people who made orders through our chatbot), 8,000 successful orders handled by chatbot per day, 1 million messages answered by chatbot per day, $6M of revenue (with profit gained during the last 4 months), Both international and domestic big brands signing for partnership agreement, for example, Grab, Lazada, Viettel Post (Viettel is the biggest telecom company in Vietnam).

Project website

https://botbanhang.vn/


Action lines related to this project
  • AL C7. E-business 2019
Sustainable development goals related to this project
  • Goal 8: Decent work and economic growth
  • Goal 9: Industry, innovation and infrastructure
  • Goal 17: Partnerships for the goals

Coverage
  • Malaysia
  • Korea (Rep. of)
  • Viet Nam

Status

Ongoing

Start date

01 November 2017

End date

Not set


Target beneficiary group(s)
  • Youth
  • Indigenous and nomadic peoples
  • The unemployed

Replicability

The project can be implemented in the countries where e-commerce is on the increase. Our product will be customized according to shopping behaviors of each country to bring the best customer experience.


Sustainability

We are able to finance independently due to our revenue model. Our revenue comes from:
- Premium Enterprise Package: $12 / month.
- Subscription fees: $0.002 VND / subscriber.
- Agent using CRM feature fee: $2.2 / Agent.
- Commission on each successful transaction in the B2B contract
- Commission for each app download on the App Marketplace.
Our organization aims at developing a “blue ocean” : leveraging messaging platforms as a new channel for online sales and creating an App marketplace which adds more value to online businesses and brings profits for third-parties. Different companies providing digital services can build apps based on our platform, then commercialize them on our marketplace, where customers (shop owners) can purchase these apps and integrate these services into their bots. These digital tools empower their businesses. Customer pay third-parties for the services provided and we get commission value per each download.


WSIS values promotion

Our competitive advantages is outstanding features for sales and marketing and omnichannel commerce, facilitating the shift into digital commerce since it brings a convenient way for digital purchase that take advantage of mobile and messaging platforms. It is to accelerate e-commerce in general and e-tourism in particular. With the capacity to connect with payment services providers, our bot strengthens the capacity of domestic financial institutions to encourage and expand access to banking, insurance and financial services for all. With its power in sales and marketing, it supports businesses of all sizes and fields, providing a good tool for Vietnamese exporters to penetrate in international market. Also, it can connect with different platforms and B2B to empower B2C businesses. This platform can also be applied in non-profit organizations or governments as an innovative and effective means of communication.Governments can use our bot to interact with their citizens for replying to enquiries, notification of policies or broadcast of local and national tourism information. Hence, it supporting job creation and encourage formalization and growth of micro-, small and medium-sized enterprises.


Entity name

BnC Bot (Bot Bán Hàng as Vietnamese name)

Entity country—type

Viet Nam Private Sector

Entity website

https://botbanhang.vn/