WSIS Prizes Contest 2019 Nominee

The Public Service Centers «My Documents»


Realization of the “one-stop” principle, which involves the provision of public services on federal, regional and municipal levels is the main idea of the Public Services Centers “My Documents” (PSC) creation. Services’ recipients are free from visiting different authorities, receiving documents at other state institutions or paying intermediaries. The recipient only needs to apply for and obtain a result within the indicated period; the rest of work, including interagency coordination, will be performed by the staff of PCS and the relevant state and municipal authorities. PSC were created across all the territory of the Russian Federation, which allow citizens to receive various services in one location and avoid interaction with officials directly at the same time. Such approach minimizes moral, material and temporary expenses of consumers of services and reduces corruption risks. Every year the centers become more popular among the citizens. PSC provide 29 federal services, including the issue or replacement of national and international passports, property registration, residence registration, receiving maternity (family) capital, etc. Another 100 – 150 regional and municipal services are mainly in the fields of social security and protection, taxation, pension services. About 62 thousand do-all specialists work in more than 13,000 centers and offices of public services across the country which daily accept more than 370 thousand requests for providing the public and municipal services.

Project website


Action lines related to this project
  • AL C7. E-government 2019
Sustainable development goals related to this project
  • Goal 17: Partnerships for the goals

  • Russian Federation



Start date


End date

Not set

Target beneficiary group(s)
  • Youth
  • Older persons
  • Women
  • People with disabilities
  • The unemployed
  • The poor
  • Migrants
  • Refugees and internally displaced people

WSIS values promotion

The first Public Services Centers (PSC) have been opened in 2007. In 2008 their role as the main instrument of providing the public and municipal services has been fixed with the usage of modern Information and Communication Technologies (ICT) within the scope of the concept of formation E-government in the Russian Federation. In 2010 the form of PSC and basic requirements of their creation have been defined. In 2011 the Government of the Russian Federation has approved lists of the public and municipal services which are provided in the centers.

Entity name

Ministry of Economic Development of the Russian Federation

Entity country—type

Russian Federation Government

Entity website