Agenda

Kevin Hernandez is a digital inclusion expert at the Universal Postal Union (UPU), the United Nations specialized agency focused on the postal sector. His work focuses on helping countries use existing post office networks to drive inclusive and sustainable digital transformations at the national level. He manages the Connect.Post project, which aims to connect every post office in the world to the internet and leverage them to provide inclusive e-commerce, e-government, and digital financial services through a one-stop shop model. He also researches how postal services are already contributing to digital inclusion efforts and provides technical assistance to governments and postal operators seeking to expand their role in this area. Prior to joining the UPU, Kevin was a researcher at the Institute of Development Studies at the University of Sussex for eight years, where he led projects on digital inclusion, digital governance, the future of work, and the development impacts of emerging technologies.